NH
NOVA H. S.
6.8
/10
Reviewed 5 day(s) ago
The first time we checked into a room, we found tiny cockroaches infesting the bed and bathroom, even though we'd just arrived. We called and requested a room change. The ambiance wasn't much different, but it was slightly cleaner than the previous room with the cockroaches. Thanks to the staff for their swift response to the incident.
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Accommodation's Reply
08 Sep 2026
Dear Ms./Mrs. Nova H.S., Thank you for taking the time to review and rate your stay at Amaris Slipi Hotel. First, we apologize for the inconvenience you experienced regarding the cleanliness of your first room, particularly the insects found on the bed and in the bathroom. We are deeply saddened that our cleanliness standards did not meet your expectations this time. We have coordinated directly with our housekeeping team and management to immediately implement pest control measures and conduct rigorous periodic assessments. We are fully committed to preventing such negligence from happening again in the future. Furthermore, we appreciate your positive feedback regarding our staff's prompt response to your complaint and the room change you arranged. This compliment will motivate all our staff to continue maintaining and improving the quality of our service. We hope this inconvenience will not diminish your trust in our services. We sincerely hope to have the opportunity to welcome you again in the future to provide you with an even better and more comfortable stay. Sincerely, The Management Team, Amaris Slipi Hotel
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