Dear guest, thank you for taking the time to review your stay. We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We have forwarded this information to the relevant departments for further improvements and corrections, and this will be our focus in the future to further enhance our service standards. We take all reviews seriously to ensure every guest has a satisfying experience. Thank you again for taking the time to review us, and we look forward to improving your experience in the future. Best regards, Budi Setiawan, General Manager.