I had booked well in advance and had noted the 3rd-4th floor, but when I arrived to check in at 4:00 PM WIB, the receptionist said the rooms were full on those floors and the 9th floor was ready. I had to wait 15-30 minutes. I asked for a lower floor because I have a fear of heights, she said there was a 6th floor but I had to wait 1 hour because the room was not ready yet, citing Eid. It was really disappointing considering I came home from Bandung at 7 AM and arrived at the hotel at 4 PM, and even then I still had to wait 1 hour, how tiring...