Overall Ratings & Reviews Palm Beach Resort & Spa

Bed bug and Food Poisoning alert 💀🚨 Hotel looks decent at first glance (maybe like 3-4 stars hotel), with good location. However, food and service is below 3 stars hotel. It is very noisy with Italian tourist group with uneducated behavior. (probably on a holiday package). If you are expecting for a peaceful and quiet holiday avoid. Worst part of the stay was the **unprofessionalism of the staff and unhygienic facility.** 1) We got bed bug issue with multiple bites on my neck. (Pillow had many stains and random hairs inside..) and, 2) We got Food Poisoning from uncooked risotto served at dinner.. 3) Resort General Manager accused us for being honest in this review - he sent multiple WhatsApp message while we are very unwell, calling us out liars, fraud to get refund (which of course we did not get back anything) and that he will call police for this review. We got no apologies nor compensation, just the accusations.

Staff were amazing, really hospitable. Nothing too much trouble! Marcello ( Resort Manager) went above and beyond. Always about. Very personable. Gave his personal number when we got stuck in Antananarivo, calming and supportive. Highly recommend the Excursion team. Despite language barrier, they really tried to make sure we got what we wanted.

All was ok

Palm beach Nous avons passé un excellent séjour grâce à l’accueil, la gentillesse et l’écoute de l’ensemble du personnel. Des remerciements appuyés en particulier au directeur Marcello par sa bienveillance et Idrisse du restaurant qui a été particulièrement attentionné. Merci aussi au guide Moustapha et le chauffeur doudou. Magnifique chorale de Noël le matin du 25 décembre

Lit extrêmement dur, impossible de dormir ! Cela a gâché notre séjour. Buffet médiocre Beaucoup de touristes italiens. Cependant le personnel est sympathique et cherche par tous les moyens à vous rendre service.