Overall Ratings & Reviews The Guardsman Hotel and Residences

Great property incredible service

Very modern almost to excess. Video menu was not the same as the actual in restaurant menu (Monkfish was listed on digital but not offered in the restaurant. This was disappointing.) But overall the experience was restful.

Small, welcoming. A little birthday treat was waiting for me in the room. The room was slightly smaller than expected and dark without lights on and curtains open, but to be honest we were hardly there - just to sleep. Loved that the complimentary milk for the tea and coffee, was in a glass bottle in the mini bar fridge. Much better that the UHT milk you get in the little pods! Perfectly located - very near to St James's Park tube and not too far from Victoria Station. And every where we wanted to go to was within walking distance. Very friendly and helpful staff. Very quiet.

Beautiful room for a short romantic break

Overall a disappointing stay. We booked this hotel on the basis it was very well reviewed and it didn’t live up to our expectations. Communication was good in advance of our stay. Having informed them of our arrival in advance our room wasn’t available to check in to. We were offered a welcome drink during the wait but only after asking how long our room would take to be ready. The room itself was good but let down by the drain smell in our room which required us to keep the bathroom door shut. The TV also didn’t work on a number of channels. The location is very good for access to the Park and Victoria train station. I’ve stayed in a lot of hotels in London and sadly this didn’t live up to the hype!

The original room booked was quite small for the price paid, however I did upgrade to the largest room option, which was large enough, and the hotel did reduce the normal upgrade fee because I was a VIP guest. The hotel itself was really nice, clean and nicely decorated, the facilities were very good, and the staff were very helpful and professional.

Location amazing, great staff, breakfast ok. Shame the restaurant was shut, but luckily there was an amazing restaurant across the road. I would definitely come back.

The Room was nice, but the service was slow. The food was terrible.

Excellent location and staff. Loved our stay.

This hotel is a new discovery for us and we are thrilled with it! So much so, we cancelled another reservation to extend our stay here. Beautiful, elegant with high end service and a wonderful staff who have an eye for details. This is a great hotel. We can’t wait to return.

Wasn’t the best given their 5* reviews. Was kept waiting for 2 hours. Not the best hotel and wouldn’t book again

The hotel has a cosy boutique feeling, with nice decor. Unfortunately the check in process is slightly confused and lengthy. We arrived and were asked to take a seat and then they brought paperwork and a card machine to take a deposit, we were then left uninformed as to next steps and waited for 40 mins before being shown to the room. The room was very small and rather dark but well appointed.

Lovely staff, great interior, offered an upgrade at desk. Couldn’t have asked for a better experience.

Second time staying here and would stay again next time we visit London. Great location, lovely hotel, lovely staff

It was okay. Comfortable and clean. Easy access to transportation. Good dining and shopping options. Nothing extraordinary about the hotel itself. The cleaning staff was very friendly and pleasant to interact with.

Very nice and classy hotel, a must if you need to stay in Westminster area

Small rooms, dining and bar below ground.

Fantastic lovely cosy clean modern hotel and great location

Clean and pretty

Excellent property.. this was our second stay there. They are very accommodating.