The bathroom was slippery and a bit dirty, with only a handful of soap and tissues. The bed seemed to be crumpled and made noises. Hopefully, the bathroom will be cleaned in the future so it's less slippery and dirty.

The hotel staff is very friendly and the place is very nice.

The hotel staff is very friendly and the place is very nice.

The staff is quite friendly, the rooms are quite clean.

Okay for business trips.

Good.

The hotel is okay. It's located in the city center. The atmosphere is comfortable and quiet. However, please pay attention to the bathroom; the water smells. There were also small cockroaches that came out of nowhere. The staff were quite friendly, but not as friendly as most hotel staff. But okay...

The bathroom floor is not clean, there are stains on the bed cover and pillowcase.

Nice atmosphere and comfortable too

Cleanliness of bedrooms and bathrooms has been further improved.

It's a good and cheap place to stay.

murmer, sometimes lots of guests, sometimes quiet.

I was showering when I heard the phone rang at 9.10am. Rushed out all wet and naked to answer the call from the restaurant staff informing me that breakfast would be available until 10am. This was on the fifth day of my stay (9 Nov-15 Nov, 2025) in Sonaview Hotel and it was also the FIRST time in my countless hotel stays of my overseas trips that I got a call informing me of the closing time for breakfast. And also, on the morning of check out, I requested for hotel transport to the jetty to be on standby. But the female staff on duty at the front desk failed to heed the urgency of my request (as I did not want to miss my ferry) and just told me to be patient. As for the room, the bed linens are dirty and smelly (which were not changed once during my 6-day stay). The same went for the foot towel outside the bathroom. In addition, the bath towels (though changed daily) had holes in them and looked like they were not properly washed.

The hotel staff was very friendly. The food was delicious, and the rooms were nice and clean.

Cleanliness has been improved again and corridor lights can be turned on.

comfortable atmosphere, clean place, good room service and friendly receptionists and hotel staff

Overall it's okay, friendly service. The breakfast menu is quite varied, please scrub the bathroom because it's a bit slippery. Thanks.

It's just so-so. The staff is not very friendly but it's quite comfortable to stay here. From inside the room you can hear the noise outside. The bathroom is slippery, a bit afraid that parents will slip. Fortunately, there is a rooftop cafe which is a plus point, you can see the view of Dumai city from above👍🏻

Quiet and comfortable atmosphere, clean rooms and surroundings are soundproof from outside.

Very good and comfortable. Next trip in dumai, I will stay in Sonaview