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Traveller Reviews Panfila Hotel
Number of reviews per page
20
20
40
40
Customer reviews
AG
Adinda G. W.
Staycation
8.5
/10
Reviewed 2 day(s) ago
A very comfortable stay. The hotel's location is very strategic! The staff was quite friendly. The room was comfortable enough.
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AG
Adinda G. W.
Staycation
8.5
/10
Reviewed 3 day(s) ago
Quite a comfortable place to stay, very strategic hotel location and nice quiet pool.
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NP
Noit P.
9.4
/10
Reviewed 2 week(s) ago
I really love the vibes of this hotel. Nearest to Kuta Beach and easy to get food.
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S***l
Leisure
8.5
/10
Reviewed 3 week(s) ago
The room was comfortable, clean, and the air conditioning was cool. The water heater also worked fine. However, the Wi-Fi signal was sometimes intermittent. The hotel is close to many dining options, and there's a 24-hour convenience store downstairs.
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S***l
Leisure
8.2
/10
Reviewed 3 week(s) ago
It wasn't until the second night that I found a suitable room. There was a single bed, working hot water, and the toilet flush was fine but not very strong. The Wi-Fi was still suboptimal.
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S***l
Leisure
7.0
/10
Reviewed 3 week(s) ago
I asked for a single bed, but they told me it was full, so I had to get twins. The Wi-Fi was sometimes intermittent. The hot water wouldn't work, the sink water was low, and the toilet flush didn't work, so I had to use a trash bucket to flush. When I wanted to extend my stay, I asked to move rooms, and only after complaining did they realize the water heater hadn't been turned on!
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SE
Stanislav E.
Staycation
8.7
/10
Reviewed 4 week(s) ago
Only one outlet in the room. It was difficult to charge phones. Breakfast ran out early.
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E
Elysh
6.8
/10
Reviewed 5 week(s) ago
Stay here for 1 night, unfortunately, the floor was oily and the bathroom was not so clean.
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L***u
9.3
/10
Reviewed 5 week(s) ago
We apologize, but the bathroom in room 113 doesn't have any soap or shampoo attached or available. Hopefully, this will be fixed in the future.
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ay
aulia y.
8.5
/10
Reviewed 5 week(s) ago
Asked for early check-out and breakfast to be made the hour before they were ready, and they agreed, great.
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NP
Noit P.
9.4
/10
Reviewed 6 week(s) ago
Nice and one of the best hotels in Kuta.
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L***e
8.0
/10
Reviewed 6 week(s) ago
First of all, the team is really nice, the breakfast is good. I booked a room and it was really old, full of mold, smelt soo bad. After the 6th room that they showed, I was content. It doesn't look like the pictures at all.
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R***l
7.9
/10
Reviewed 7 week(s) ago
If you're 30 minutes past check-out time, you'll be charged 400,000 Rupiah. So, if you're planning to stay here, try to check out before the time runs out.
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Verified Traveler
10.0
/10
Reviewed 7 week(s) ago
Delicious breakfast, clean rooms, complete facilities, top notch.
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Accommodation's Reply
11 Apr 2026
Thank you for choosing Panfila Hotel as your accommodation. We sincerely hope to welcome you again.
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F***i
6.3
/10
Reviewed 7 week(s) ago
The AC I received wasn't cold, and the bathroom on the third floor had a low water temperature. Please address this with the hotel. Guest comfort is our number one priority.
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N***i
8.7
/10
Reviewed 7 week(s) ago
friendly, clean, only the disposal in the bathroom is clogged
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alek n.
9.7
/10
Reviewed 8 week(s) ago
The staff was very friendly, we arrived at 12:47 WITA and were given early check-in (because the room was ready).
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DN
Diana N. C. H.
Leisure
8.8
/10
Reviewed 17 week(s) ago
Friendly staff, strategic location close to cafes and eating places
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Accommodation's Reply
29 Jan 2026
Thank you for choosing Panfira Hotel, and we sincerely hope to welcome you back again soon.
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A***n
Leisure
9.7
/10
Reviewed 19 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
29 Jan 2026
Thank you for choosing Panfila Hotel as your accommodation. Your comfort and safety are our goal.
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JB
Jinhee B.
Leisure
8.8
/10
Reviewed 30 week(s) ago
I was worried after reading the reviews, but the cleanliness, friendliness, and location were all excellent. I would definitely visit again.