From the beginning, I had noted that I had requested a room with a view, but it turned out I wasn't given one, instead I was given a view of another room. I intended to stay overnight to refresh myself, but when I saw the view, the room didn't match the one on TikTok and other social media. I wanted a refund but I wasn't allowed to change rooms. The sheets were dirty, the walls were dirty with adhesive from who knows what, it was a three-star hotel but it was like a budget hotel, the bathroom smelled, there was no AC or fan, it didn't match the price which was up to 500 thousand. For those who want to book here, be careful rather than regret it. If you know what you're doing, it's better to look for another hotel. I thought a famous hotel was good, but it turned out to be wrong.

The hotel staff is friendly, the sunrise view during breakfast is very beautiful, the view from the room during sunset is very beautiful.

I really enjoyed staying here. The view is beautiful, the location is nice, the mattress doesn't sag in the middle, the only downside is that the mattress is a bit dirty under the pillows and bugs can get in through the gap under the door. But overall, it's safe, comfortable, and enjoyable, haha.

The most comfortable hotel in Sarangan, the place is spacious, the building is new, the service is very friendly

The hotel staff is attentive and the service is friendly. Good facilities, close to Sarangan Lake. Thank you.

The place is comfortable, the location is close to the lake and the breakfast is delicious.

Right in front of the lake, friendly staff, lots of food variations, clean rooms. I'll stay here again next time ☺

family-friendly atmosphere and location close to the lake

A really nice villa, suitable for a family vacation, the room is spacious, there is a kitchen with full facilities, everything is clean both inside and outside, the small door that accesses the road to the lake is open so we can easily walk around Telaga Sarangan, it's really comfortable

My second stay at this hotel for an office event, and the ballroom was excellent and adequate. It's the best hotel in Sarangan. The rooms are basic, but the other amenities are top-notch.

The right choice for staying while on holiday at Telaga Sarangan

Hap Kintamani, the service is friendly, the rooms are clean, and the location is also strategic, guaranteed to recommend this hotel 🥰

The location is right on the eastern edge of the lake.

I've stayed here twice, the first time was in June, the second time was on September 10th '25, the breakfast menu is super, delicious and varied

The hotel is located right in the Sarangan tourist area. Just a five-step walk to Lake Sarangan. Many people sell food in front of the hotel. The superior rooms are adequate, but outdated. Cleanliness is lacking, with dust still visible. The playground is poorly maintained and dirty. Breakfast is delicious and varied, befitting the hotel's rating. The hotel parking is spacious.

The hotel staff was friendly and very helpful. They even asked what type of bed they wanted. Next time I'll stay there again, try a different room type.

The bathroom smells bad.

Perfect in essence... Not disappointing at all

Good service, very child friendly, nice view

The view is really beautiful.. The facilities are okay, the standard rooms are okay, the location for exercising is the most suitable for going up and down the stairs, the playground is the most exciting.