We had a very short stay. We found that the rooms were very cold, as it was noisy to have the heater on. Breakfast was very minimal, and although the staff were very polite, it couldn't really make up for the rather dismal breakfast. (For instance, cheese slices of some kind would have been good.)
Otherwise the beds were comfortable.
(We're also a bit astounded at the type of taps for the showers that are used frequently here in the US. )
Your staff ARE really nice though. Compliments to the night staff who had to deal with tired jetlagged travellers.