Overall Ratings & Reviews Green View Apart Hotel

Good place to stay but not the location I had booked. The airport pick up took me to a location far from the address I had booked. Since I arrived at 3:00 am I really wasn't in a state of mind to check. Use caution. The Genocide Memorial ended up being a 2 1/2 hour walk instead of an hour. Other than that it was a good hotel with good people.

The property is designed like a family's home, no chairs and table in the room for a business or online meeting, you have to come and site on the dinning table in the living room where all attendees of the building are using. Very uncomfortable for a business trip, specialy when you have zoom meeting to attend.

Had to stay up late past 10:30PM chasing the owner to please allow his employee to let me work and sleep. Demanded we pay cash outside our already settled Expedia payment, claiming it takes days to access that money - basically advertise on Expedia but demand clients pay cash then process a refund of the Expedia payment mid-process, all the while planting enough fog and fear in the employees about whether the electronic payment from Expedia would come through at all. This was the worst check-in experience of my entire travelling life of over 20 years! Visited many countries on Expedia-booked flights and hotels and never once had a problem until this incident. Certainly no repeat visits to this property. Shame, because hotel proper is fine for the money.

The property is split among multiple buildings, but it is safe, clean, and well-maintained. A healthy breakfast was provided. It was a perfect place to stay for meeting colleagues at the Kigali Convention Center and nearby restaurants and shopping within walking distance.

Location was convenient, room was nice, clean, and large. Staff was helpful. This seems like it's a newer hotel, so they need to work out some logistics. For example, front desk staff was surprised when I arrived. In addition, I reached out in advance to see if the complimentary airport shuttle included trips to the airport. There was no response. The staff member who checked me in didn't know the rules, when the car was there, I was informed I would have to pay for the shuttle because I only stayed one night. So, should clear up policies and/or be more responsive to emails.