Overall, it's okay. Difficulties encountered when asking for help with photocopying files, were not granted. Add permission for guests to photocopy files, preferably paid, considering that Sampurno Photo is near the hotel, but it turns out they don't have a photocopier. No one knows the address of the photocopier. Room assignments should be adjusted to when booking via the app. A non-smoking area is an area that has never been smoked, because if placed in a smoking area even after being cleaned, the smell of cigarettes will still linger because it sticks to the mattress, curtains, sheets, bedroom, carpet, corridor to the room, etc. Room cards, it's best to give two cards to guests to make it easier to get in and out of the room at different times. Thank you for your help and cooperation.
