Dear Cindy, On behalf of all the staff and management of Swiss-Belhotel Solo, we respectfully express our deepest gratitude for your trust in choosing to stay at Swiss-Belhotel Solo during your visit to Solo. We especially appreciate the feedback and suggestions you shared through this channel. Based on your feedback, we have implemented improvements through training and guidance programs for our front desk team to better serve your expectations. We sincerely hope you will give us the opportunity to welcome and serve you again on your next visit. Thank you for your interest and trust in Swiss-Belhotel Solo. May you and your family be blessed with good health, happiness, and abundant blessings from the Almighty God. Sincerely, Suwanno, General Manager, Swiss-Belhotel Solo