PRANAB
Leisure Family
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
We booked and prepaid for a Superior Double Room with Terrace (allows 3) via Expedia. On arrival at 1 a.m., the hotel claimed our room was unavailable, tried to charge us €100 more, and placed us in a worse room with no terrace in a different building after an hour of arguing. This was a bait-and-switch experience and pure harassment. Expedia has not resolved the issue. Travelers beware- confirm directly with hotel before booking!
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