8.0
Very Good
From 96 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.5

Location

8.2

Service and Facilites

8.1

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Traveller Reviews OYO 3253 Sofia Residence

Number of reviews per page
20
40
Customer reviews
Asep E. r.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 152 week(s) ago
I came at 10 pm, no one opened the door, the receptionist was not there. Finally went again looking for another place to stay.
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3 people find it helpful
Di Via D.
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6.4
/10
Reviewed 164 week(s) ago
Strategic location, clean. But the dirty bed linen smells. The guard is also not friendly.
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1 people find it helpful
Accommodation's Reply
17 Jun 2022
Hi, we are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Aya V.
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5.4
/10
Reviewed 167 week(s) ago
The bathroom is dirty the walls are also dirty. Arriving at the place the room was not ready so I was told to wait 10 minutes when I entered the room the smell was not fresh, the smell of fishy mop.
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3 people find it helpful
Ezia P.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 170 week(s) ago
The place is quite strategic, near many places to eat and the mall. AC is also very cold and hot water is there. Minus, my bathroom can't be closed tightly and the sheets are a bit dirty, I don't know what.
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2 people find it helpful
Accommodation's Reply
26 Apr 2022
Thank you very much for the positive rating, Ezia! Thank you for sharing this with us, we have noted your feedback and we will strive for a better experience in the future. Regards, Joey
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Zefi G.
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6.0
/10
Reviewed 174 week(s) ago
Kalau sudah malam tidak ada penjaganya, yang sudah pesan kamar keluar beli makan, pas balik lagi pintu depan di kunci.
1 people find it helpful
Accommodation's Reply
08 Apr 2022
Hi Zefi! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia
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Intan K. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 176 week(s) ago
Neat the room is clean. Small toilet but it's okay according to the price. The owner of the shop is friendly.
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Accommodation's Reply
09 Mar 2022
Hi, Intan! Your review made our day. We hope to delight you with our services. Regards, Kiswari!
Galih R. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 198 week(s) ago
The room is a bit smelly, must give fragrance.
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1 people find it helpful
Deariza Gifari
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9.7
/10
Reviewed 200 week(s) ago
The place is clean to comfortable.
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2 people find it helpful
Anbar F.
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6.4
/10
Reviewed 201 week(s) ago
The smell of cigarettes, stained sheets, warm water toiletries are not provided, the water flow is fast,
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Ahmad Q.
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5.9
/10
Reviewed 201 week(s) ago
The water is brown butek, just once is enough.
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Gunawan
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8.5
/10
Reviewed 203 week(s) ago
Clean. Full Wi-Fi. Friendly.
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1 people find it helpful
Soni
icon-origin-TRAVELOKA
6.2
/10
Reviewed 204 week(s) ago
The air conditioner was leaking dripping heavily until the floor was completely wet. Soap and toothbrush are not provided.
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1 people find it helpful
Rizki M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 218 week(s) ago
Bersih dan nyaman tempatnya.
2 people find it helpful
Nofrianti E. P.
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9.4
/10
Reviewed 225 week(s) ago
The place is easy to reach. The rooms are clean and toilet facilities are functioning well. It is advisable to bring your own toiletries, yes. There is a dispenser that guests can access. I checked in before hotel hours and was welcomed. Equivalent in price and I can rest comfortably. Suitable for backpackers or guests who just want to rest in the Karawang area.
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2 people find it helpful
Accommodation's Reply
12 Apr 2021
Hi, Gianjar! Thank you so much for your words of praise. Looking forward to giving an amazing experience on your stay. Regards, Annisa!
Ratnawati
icon-origin-TRAVELOKA
9.4
/10
Reviewed 227 week(s) ago
The hostel is clean, the environment is safe and comfortable. The hostel staff are friendly. The air is cold. Towels and liquid soap are provided, but bring your own toothbrush and toothpaste. Only the TV is hard to find channels. Alhamdulillah the wifi is fast. Also close to the mall, can walk.
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Accommodation's Reply
24 Mar 2021
Thanks for such a lovely review, Ratnawati. Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jubaedah!
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Ajeng A. K.
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8.5
/10
Reviewed 228 week(s) ago
comfort zone, very recommended place
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Accommodation's Reply
15 Mar 2021
Glad to see you loved our services, Ardianti Ajeng. Have a pleasant day ahead. Regards, Nur!
Abdul Abdul
icon-origin-TRAVELOKA
6.0
/10
Reviewed 230 week(s) ago
Facilities are minimal, there is no shampoo, toothbrush, and bottled mineral water.
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Accommodation's Reply
10 Mar 2021
Hi Abdul, We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Annisa!
Ruri A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 233 week(s) ago
TV broadcasts have no color interference, that's all the minus, everything else is ok, comfortable
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1 people find it helpful
Yunita M.
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6.0
/10
Reviewed 263 week(s) ago
Very bad and not pleasant, the owner is not okay, the TV in the room is dead, there are no toiletries and towels.
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1 people find it helpful
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Fajar A.
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Business
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9.4
/10
Reviewed 271 week(s) ago
Room according to price and the father is very friendly 👍
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2 people find it helpful
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