OYO 3722 Hotel Mutiara

Explore OYO 3722 Hotel Mutiara
6.6
Pleasant
From 48 reviews
Provided by travellers on
Cleanliness

6.4

Room Comfort

6.4

Meal

6.4

Location

7.3

Service and Facilites

6.4

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Traveller Reviews OYO 3722 Hotel Mutiara

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20
40
Customer reviews
Nisa N. R.
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6.0
/10
Reviewed 107 week(s) ago
It turned out that the hotel no longer had any activities, aka it was closed. Even though we have paid for the contract via the application. Please delete the application, because it is a fraud.
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Akhmad M.
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6.0
/10
Reviewed 115 week(s) ago
Without further ado, my conclusion after staying several times in Purwokerto is that all OYO hotels in Purwokerto are scams. So don't book a hotel from OYO. Not recommended if you don't want to regret it. I have sent a chat complaint to Oyo, but there has been no response.
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1 people find it helpful
Sugiyanto S.
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5.2
/10
Reviewed 124 week(s) ago
Tidak seperti yang kami bayangkan, tidak seperti yang diterangkan dalam deskripsi AC kotor tidak dingin kamar kotor banyak sarang laba-laba.
1 people find it helpful
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Setiawan R.
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8.5
/10
Reviewed 128 week(s) ago
According to the price really. Thank you Pearl. But you shouldn't need to use the talisman in the cupboard.
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3 people find it helpful
Deny P.
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6.0
/10
Reviewed 130 week(s) ago
G according to the picture, with that price in Jogja or solo, you can get a clean daily boarding house, it's really scary, just try it yourself.
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3 people find it helpful
Dewi S.
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5.2
/10
Reviewed 145 week(s) ago
Kondisi sangat kurang layak. Deskripsi di aplikasi dengan kenyataan saat tiba di hotel sangat-sangat bertolak belakang. 1. Pihak hotel bilang bahwa pembayaran yang telah saya bayar di aplikasi kamar tidak pakai AC. Padahal jelas deskripsi di aplikasi dengan AC. 2. Kamar non smoking tidak ada, semua smoking. Deskripsi di aplikasi non smoking room. Beruntungnya saya tidak membawa anak-anak, sehingga bila kamar bau asap masih bisa sedikit saya tolerir. 3. Saya 3 hari 2 malam di sini, tapi handuk cuma dikasih 1, sabun kecil 1, tidak ada air minum apapun yang disediakan pihak hotel, bahkan air putih juga tidak ada. Tolong diperingatkan untuk hotel yang seperti ini di aplikasi, karena membuat pelanggan tidak percaya lagi.
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2 people find it helpful
Mohamad A. F.
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6.0
/10
Reviewed 145 week(s) ago
Like an open BO room. Not worth it.
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1 people find it helpful
Mukhammad M.
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5.5
/10
Reviewed 147 week(s) ago
The service is not optimal, the building and rooms are dirty, they don't deserve to be called a hotel, the toilet is dirty, the toilet has an error, I hope my input can make improvements in the future, TRIms.
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2 people find it helpful
Accommodation's Reply
18 Feb 2023
Sorry for the trouble you're facing, Mahrus! We've recorded your experience this time. Rest assured, we will try our best in the future to ensure a pleasant stay with us. Regards, Tim.
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Wiwin W.
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5.4
/10
Reviewed 156 week(s) ago
Kemarin saya dan suami ke Purwokerto, gak ada rencana mau nginep. Tapi karena udah kecapekan dan kemaleman so kita putuskan untuk nginep aja. Booking twin bed via aplikasi agen online, dari fotonya keliatan lumayan. Istirahat buat istirahat. Nyampe hotel, resepsionis bilang ruangan itu gak tersedia, katanya rusak. Saya nanya kenapa masih ditawarkan di aplikasi, katanya mereka udah bilang ke agen online berkali-kali untuk tidak menampilkan room tersebut di aplikasi tapi masih ada sampe sekarang. Dia saranin ganti kamar dengan menambah 20 ribu. Karena udah capek, suami bilang ok, ya udah saya setuju aja. Dan ternyata kamarnya so awful! Cat dinding ngelupas di mana-mana, sampe saya khawatir mau tidur takutnya kejatuhan cat yang ngelupas. Ada bekas cat yang ngelupas di sana belum dibersihkan juga. Dan yang paling ngeri adalah toiletnya. Sayangnya saya lupa ambil foto. Murah sih tapi seharusnya bisa menghormati tamu-tamu dengan menyediakan tempat yang lebih layak. Seharusnya diperbaiki semua ruamgannya, harga dinaikkan pun gak apa-apa. Intinya saya gak nyaman. Sebelum booking saya gak liat review dulu ternyata banyak banget yang complain tentang hal yang serupa.
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4 people find it helpful
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Akhmad M.
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8.5
/10
Reviewed 164 week(s) ago
Tempat strategis, ada tempat makan murah banyak di dekat penginapan. Akses 24 jam dan tempat parkir juga lumayan luas.
1 people find it helpful
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M Alwi S. M.
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5.2
/10
Reviewed 201 week(s) ago
Towels are not provided, the room seems to have no maintenance, especially the walls and bathroom, lots of cockroaches, different photos of the ordered room with the application.
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2 people find it helpful
Accommodation's Reply
16 Feb 2022
Hi Alwi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Kimawati!
Nanda P.
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6.1
/10
Reviewed 209 week(s) ago
The one in the photo is very different from the real thing. It's not worth it at that price, you can get a better one. Hu Hu.
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4 people find it helpful
Alif Haidary Imram
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5.9
/10
Reviewed 231 week(s) ago
Sangat tidak profesional, ketika saya datang meja resepsionisnya kosong dan saya diharuskan menunggu 15 menit. Untuk fasilitas dan sebagainya standar.
8 people find it helpful
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JAMIL
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5.4
/10
Reviewed 264 week(s) ago
The hotel looks messy, the rooms smell really bad, dirty, the bathroom tap water can't die, then the place is also horror like it has never been used for a long time.
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8 people find it helpful
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