People often mention about Collection O Tunas Plaza Residence
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Accessibility (6)
Staff Friendliness (5)
Room Space (4)
Bedroom (4)
Hotel Area (4)
Ambiance (3)
Surroundings (2)
Activity Option (2)
Soundproof (2)
Distance to City Center (1)
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Traveller Reviews Collection O Tunas Plaza Residence
Number of reviews per page
20
20
40
40
Customer reviews
TS
Tendy S.
Transit
8.5
/10
Reviewed 5 day(s) ago
Not bad for the cheap price. So so hotel
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TT
TheSubtotal T.
Staycation
8.5
/10
Reviewed 6 week(s) ago
Not bad, no additional costs required
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Adinda
Staycation
8.8
/10
Reviewed 18 week(s) ago
The hotel staff was alert & friendly in assisting me during my stay.
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1 people find it helpful
M***s
9.7
/10
Reviewed 40 week(s) ago
Very comfortable, strategic location, safe and quiet, good facilities, and guaranteed security.
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4 people find it helpful
F***y
Transit
6.7
/10
Reviewed 42 week(s) ago
At the front office we were asked for additional money, it was really crowded like a boarding house, other than that it was just according to the price.
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8 people find it helpful
DY
Doan Y.
5.0
/10
Reviewed 48 week(s) ago
The hotel (front office) stated that the price on Traveloka was cheaper and not fixed and had filed an objection with Traveloka regarding the price but had not received a response so they asked me to pay additional for the room price.
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12 people find it helpful
T***l
Staycation
6.9
/10
Reviewed 53 week(s) ago
It's normal for me to ask for extra money because the price in the application says it hasn't been updated, so we add more cash at the cashier, we look for one that suits the application and it's even more expensive.
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8 people find it helpful
A***m
Transit
5.0
/10
Reviewed 57 week(s) ago
The price was knocked, told to increase it on the grounds that the price in the application was not appropriate 🤣.
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6 people find it helpful
R***l
5.8
/10
Reviewed 62 week(s) ago
It doesn't match the price in the application, how much is it in the application, after arriving at the hotel, I was asked to pay again.
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8 people find it helpful
Tardi
6.4
/10
Reviewed 76 week(s) ago
Kenapa selalu gak sesuai harganya di aplikasi. Selalu gw nambah kurangnya.
5 people find it helpful
AL
Ayu L.
5.1
/10
Reviewed 76 week(s) ago
Proses chekin sampe 2 jam. Sabun berbayar, padahal seharusnya itu incloud fasilitas penginapan. Berisik banget kaya kontrakan. Sprei sobek. Kamar kotor.
5 people find it helpful
AF
Ardi F.
6.3
/10
Reviewed 153 week(s) ago
Room no. 106, the toilet tank cover is not there, it is very annoying to see when you enter the bathroom.
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5 people find it helpful
Accommodation's Reply
19 Sep 2022
Hi, Ardi! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Yudhi D. T.
6.1
/10
Reviewed 160 week(s) ago
There is not enough soap and the TV remote is not there.
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4 people find it helpful
Nurafdianah
8.3
/10
Reviewed 161 week(s) ago
It's normal, the shower turns off so I can't take a shower.
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2 people find it helpful
Yudhi D. T.
6.0
/10
Reviewed 164 week(s) ago
Towels and soap are often not available.
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1 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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R
Rio
5.8
/10
Reviewed 168 week(s) ago
Kotor banget kasurnya dan selimutnya.
4 people find it helpful
Accommodation's Reply
17 Jun 2022
Sorry for the hassle you faced, Rio! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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MA
Mohamad A.
6.0
/10
Reviewed 170 week(s) ago
The pillowcase smells, the bed cover is shabby and smells like it hasn't been replaced. For rooms below average. G is comfortable for a staycation.
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4 people find it helpful
FR
Fauzan R.
6.2
/10
Reviewed 172 week(s) ago
The mattress has to be updated, the AC is very cold. The rest is according to price.
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3 people find it helpful
Lt
Luna t. A. 2.
6.0
/10
Reviewed 173 week(s) ago
The sheets are not clean, the sheets are also rich, the bathroom has not been replaced nor is there any equipment to enter the alley, it is not flexible at all.
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2 people find it helpful
Accommodation's Reply
26 Apr 2022
Sorry for the problem you're having, Shinta! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Hello, Ivy
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Siti Nuralin
6.0
/10
Reviewed 178 week(s) ago
Messy, the room smells fishy, the bathroom doesn't have a door handle and so on.
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Accommodation's Reply
06 Apr 2022
Hi Siti! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia