Thank you for your review. I don't know if there is a misunderstanding, but when I checked in, the hotel asked me, and my family said everything was fine and there was no problem. The items provided in the apartment will be listed on the website at the time of booking. I can consult more. Utensils usually include: hair dryer, iron, toiletries, and kitchen tools. I asked for more brooms, she also brought them and didn't see me asking for anything more. Because usually the cleaning equipment for the apartment, my staff will bring it with me when cleaning, not in the room. And I also discussed the cleaning issue before when I booked the room. My side damaged the towels at check-out, but because at that time I said that the house was not satisfied, my sister did not charge this extra fee even though from the first day of check-in, my side said everything was very good.
I'm sorry that I didn't have a good experience this time.