Overall Ratings & Reviews Home2 Suites by Hilton Memphis East Germantown

I was greeted, with a warm smile.. I was greeted with a warm smile upon arriving and also upon leaving everything was great wonderful

There could be more offerings for breakfast but ither wise great!

No ice machine working on 5th floor

Breakfast limited

Staff are super friendly, hotel is clean, room has everything we needed. Wished breakfast had more options as things ran out quickly by the time we came down at 8:30am.

The person checking us in and out were very friendly. The room wasn’t very clean. A rubber band on the floor, shower floor didn’t seem very clean, the toilet looked it maybe had been wiped off but not cleaned. Only 1 towel in the bathroom, some lights didn’t have bulbs. Had to ask for bedding for the pull out couch. The breakfast was good.

I would highly recommend this location!

The stay was fine and the staff was friendly. The breakfast left a bit to be desired and the in room microwave was broken. We'll stay at the connected Hilton next time.

Check in was horrible. The person at the front desk was rude, uninterested. There was a problem with my reservation through hotels.com. She didn't care, didn't offer compassion, didn't offer solutions. Left it up to me to come up with solutions. She just didn't want to be bothered. After getting to my room started my phone kept ringing. No answer when picking up. Finally had to disconnect phone. The hotel itself was great.

We really enjoyed having a living room area in addition to the bedroom. The property was well maintained and made us feel right at home. There are a lot of feral cats prowling the edges of the parking lot but they minded their own.

All aspects of the stay were just fine except for the price. I think the price is about 20% above what it should have been. BTW, The sewer system was acting up while we were there and the smell along the north side of the building was pretty bad.

Friendly staff and very helpful managers.

Always a great place to stay.

Front desk staff was lovely! Property is tucked away from the busy street so it’s relatively quiet. I felt very safe at this location and will stay again if I’m ever in Memphis!

We enjoyed the safe location & close availability to dining & attractions in Memphis. Really enjoyed the comfortable beds & having a kitchen.

Everything was great. Real nice facility.

Good place to stay

A good experience in Memphis.

The front desk was the best (day-time). She was extremely helpful when we needed it. She was knowledgeable about the area, and she was very professional. She deserves a raise. Only issue was my air condition didn’t work properly.

Always clean