Overall Ratings & Reviews Hilton Garden Inn Memphis East Germantown

Very quiet hotel. Did t hear any noise from outside or inside

We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.

Quick overnight stop while moving. Everything was great.

Nice facility

It was all really good.

Safe, great location, staff are friendly, meals available plus a convenience area for food/drink. My go to in Memphis.

The staff was wonderful

The lady at the front desk treated foreign guests that came for business with the Kellogg company. They were very rude, and disrespectful. I provided feedback to the manager but they didn’t do anything, nor apologized with the guest.

Great stay, even had a bunch of kids in the hotel for a soccer convention and didn’t hear a thing

The property within the halls and room smelled musty like stale water.

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm. Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.

No

This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant. The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.

Brand new hotel. Pretty good. Right by the train, which is very noisy Hall hallways were very dirty. Overall, I was negatively surprised at how dirty everything was

I like the restaurant and the safety aspect of this location. I did not like that I had no body wash and just ended up using the bar soap. Many of the AC plugs for charging phones did not work properly in the room I stayed in. I like eating breakfast in the morning and paid extra for it, but could not get a good breakfast one morning because they had no cook. Ended up going to McDonalds down the street.

The room was excellent the view was good the employees were friendly and nice we had a great time

The positives: the room and hotel were clean. They have a restaurant with a bar that closes at 10. They give you water when you check in. The negatives: the shower faucet was broken, making it difficult to operate and the water was cold. It also dripped constantly. The t.v. didn't work. Maintenance attempted to fix for us and couldn't. He requested a new room for us and the front desk told him (not us) she couldn't change rooms for us, that she would give us points. I wonder how she will do that when she told me at check-in that we wouldn't earn points since we booked with a 3rd party. The bed wasn't comfortable and made noise everytime you turned over. After driving 10 hours, this was not a pleasant experience.

The pool was broken.

Good

Great place to stay