Overall Ratings & Reviews Home2 Suites by Hilton Utica

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Great staff

What a terrific place to stay, we were treated great from the time we checked in with Paige until the time we checked out. Clean comfortable rooms, great breakfast and friendly staff. This is our go to whenever we return to the area to visit family and friends

Home 2 Suites are our favorite hotels to stay at. This one was no different. The staff were all kind and helpful, the pool was clean, the room nice, and the breakfast was good.

The beds looked like they were already slept in and the bathroom floor had hair and lint in the corners.

Clean, welcoming, excellent service, huge rooms, great breakfast. We are coming back to the area in a month for another event and have already booked this hotel. 10/10 recommend!

Perfect

The staff was exemplary and the room exceeded expectations

large room , and good breakfast!

stayed for an extended weekend to watch an MASL game. was a great option for something close! very clean and everyone was very friendly. also very helpful when i needed to extend my stay another night even though i didn’t book through the hotel directly. plenty of food options nearby. definitely would recommend!

Very clean and well maintained entering into the property is limited from one side of the road you cannot make a U-turn you have to turn around down the road further so that was a pain the one lady at the front desk was very loud and obnoxious on her phone

Check in was a breeze. Room was clean and spacious. Would stay again if a room is needed.

Wonderful!!

Very cozy and comfortable

Close to all while visiting my sons college

Terrible. These people do not care about their customers.

It was OK, I think if they want to host hockey families, they need to not space them out between 4 floors. They are a group of kids that want to have fun and hang out with their friends. It’s an expensive sport and expensive stay only to get yelled at when its not even your kids or when you are just sitting in the lobby hanging out with food you bought for your group just to get reprimanded like we are 10 year old kids. I think when there is a tournament and they want people to stay there, they should designate 3 floors for the kids, and 1 floor, bottom, for the whiners. And the pool closed was also a bummer and we still paid full price. The food was also OK but some was really bad. And the lack of pillows and towels, plus trying to get more, was also ridiculous. Over all, decent place but not worth the stress….

Great breakfast, very clean property. Unfortunately, the pool was closed and despite completing the online check in advance; we still had a long check in process at the desk upon arrival.

Family place. Awesome to spend time with the kids

Very clean and well set up rooms. Will look for this hotel wherever we go!