Overall Ratings & Reviews Sleep Inn & Suites Pigeon Forge - Downtown

The room smelled bad. There were ants everywhere to where we couldn't even keep food in the room because they were in everything. They were also in our personal belongings and on the couches. So we just ate out everyday and put the trash out in hallway

Overall the experience went well. Only dislike was not much to choose from at breakfast. Room was clean and staff were very friendly.

The property had small issues. Had problem with flooding. We had to move rooms but was handled appropriately. Second room great. Faucet was loose in shower. Did not report. They had to work on TV in first and second rooms to get to work but got working. Staff excellent. Breakfast excellent. Loved our room 114. Third time to stay. Seems to always have some sort of issue but staff fixes and we move on.

Close to restaurants and shops. Staff very friendly and clean for an older hotel. Would stay here again. Breakfast could have been more fresh and monitored. More hot options would be good, bacon instead of processed meat. Overall a good stay.

Staff Friendly but wish we could have more room service specially when you stayed longest.

Ok stay

I felt right at home here i will definitely stay again the price was perfect and its not on the main drag but close enough to not be out of the way.

Perfect quick family get away. Slept all 6 with comfort. Room was clean. Receptionist was very sweet and gave great recommendations.

Staff was great! Clean spacious suite. Plenty of space for my family.

Beds were nice and you can tell they’ve made efforts to remodel and update. However, the tiny air units were insufficient and our room stayed uncomfortable and hot the whole night. Breakfast was sub par. Food was usual breakfast fare but it was all cheaply microwaved and not very good. Nothing was stocked, we had to ask for everything. Someone had to run out to buy bowls for cereal and oatmeal. None of the chairs matched the table height and my kids had trouble finding a place to sit and eat bc they couldn’t reach the high tables in normal chairs. Just unorganized and sad. Coffee was filled with grounds and all juice was “on order.” We won’t choose to stay there again.

The rate is good for the location. Desk clerk was very nice, professional, and knowledgeable.

Great location... ease of access

Jami the manager was absolutely amazing! She is on top of everything

I like Sleep Inn because they offer Smoke Free Places. I just wish people wouldn't smoke outside near the entrance. The bed was comfortable and it was very quiet. The breakfast was good. The staff was friendly. Definitely would stay there again.

Had a great breakfast. Staff very friendly and accommodating.

The hotel was clean and well situated with easy access to everything. The room was small but slept 5 comfortably. Breakfast was ok with many choices.

The front desk staff was amazing especially Jamie she was amazing and would give us the southern charm will definitely book their again

The property was clean and quiet. The staff was all very nice and helpful. We had a wonderful stay. There was even a gift (wine and 2 cups) in our room upon check in and it was beyond amazing of them to do that.

Do not listen to the negative reviews. This was the best stay and best hotel we’ve ever been to. Also it was very cheap. The staff were so lovely and made our stay as comfortable as possible. There are two who I assume are management, beautiful people. They would always talk to us and ask how we are. They really made it welcoming and feel like home 10/10 would come again.

The property has been recently renovated. The room was very clean and everything felt new. The staff were very friendly and the convenience to town was really nice. I would recomend this place to anyone looking for a nice place at a nice price.