Terrible amenities

Probably one of my worst experiences staying at a hotel, the money paid is not even worth what we got. Very limited water when showering and the staff was not friendly when we asked to get it fixed

I reserved a room with double bed

This hotel is super near to all areas of Guanajuanto. Museums, fleet market, tourist area,bars restaurants super convenient. I give 3 stars due to the bathroom have an awful smell due to the drainage. I had to leave the balcony doors open because it was pretty strong odor.They provide parking but its far to walk back, you need to get a taxi.

El cuarto no fue nada cómodo como decía en la pagina

Hotel is located near everything, staff is very friendly and willing to help you out with anything live the view

Un hotel fraudulento, ofrecen algo en la página y al llegar es otra, llevaba una hielera y no me dejaron entrar con ella, al decirles que al reservar eso no estaba en las condiciones salieron con que harían la observación, pero se negaron a regresar el dinero de la reservación, y hasta la habitación volvieron a rentar.

Sink did not have p-trap, noxious sewer gas seeps into room cuasing nuasia and headaches.

The bedsheets were not cleaned. I found women hair all over the bedsheets. I asked the front desk about the situation and they took care of it.

Everything is walking distance. Lots of options to eat & shop. No elevator so be ready for stairs.

It was a nice property

Hotel muy cómodo , suficiente para descansar, sin lujos, muy buena ubicación personal muy amable y atento.. limpio, y muy bonita vista… caminando a todo el Centro muy bien ubicado La señorita dulce muy amable

Los chicos fueron súper eficientes y amables. Me dejaron una canastita de dulces típicos y una notita de felicitaciones, ya que les mencioné que estaba celebrando mi cumpleaños. La vista desde la terraza fue muy bella y las habitaciones también estuvieron bien. El único detalle fue que el wifi estaba un poco lento, pero en general fue una estación agradable. ¡Muchas gracias!

hotel bien, aunque faltan opciones para poner maletas, ropa, o estuches que no hay suficiente espacios para colocar cosas

Rooms do not have a/c so the room are not very cold. I understand that the average temperature at night in GTO is around 48 degrees at night but if you do not have windows good luck. The hotel staff is ok but they did not help to yield a cab on our last day as we needed a ride to the parking. The hotel does not have on-site parking but they do cover the parking that’s about 1.5 miles away (first come first serve). Other than that stay was ok. I will definitely stay elsewhere next time.

Great location. Property kept in good condition. Unfortunately they host large groups of teenagers who hangout in common spaces outside of rooms and are loud all night, right outside your door.

Internet wasn’t working, there’s no safe parking around and no available transportation if you go on holidays

I liked the roof top balcony but i didn't like that there wasn't A/C in the room. Also laundry wasn't available at the hotel and staff couldn't tell me where a neae by laundry was which was very frustrating and stressing out where to wash my clothes at

Horrible

The name of the hotel in expedia is not the same in the property so got lost for several minutes.