Overall Ratings & Reviews Hampton Inn and Suites Nashville Downtown Capitol View

very well run extremely clean nice employees

Property employees were excellent. They were very attentive and respectful of the situation and check-in process. This was in spite of an internet outage and many angry guests trying to checkin

Very good

We loved and enjoyed our stay.

Wonderful staff, room, location, pool/ rooftop bar...will stay again

Quick weekend stay. Nice pool area, room Was nice staff friendly.

Hotel was nice and clean, and staff was very friendly. The only thing i disliked was paying $40 a day for parking after already paying to book the room.

Front desk was very friendly and helpful. Rooms were quiet and clean. Definitely recommend!

Amazing, clean stay with great staff the entire stay. We enjoyed this location and their team.

Nice

Great location

Great place, walking distance to everywhere. Great neighborhood. Friendly staff.

Room was very clean. Bathroom setup very efficient. Staff super friendly, courteous & helpful. Breakfasts were very good. Huge assortment of breakfast items.

Nice hotel , clean, good breakfast, nice area but a little far from most sites.

There are no ‘safes’ in the rooms. We had to store cash, valuables and passports in safes at front desk. That was quite inconvenient.

Happy

Roof-top dining was a plus. And plenty of options for coffee in the AM

’m shocked by the treatment I received when calling about an issue with this Hilton location. The customer service woman actually hung up on me mid-conversation. As a business owner with over 50 employees in NYC, I understand how difficult customer service can be. I always speak respectfully, knowing the pressures staff face. While I was calmly explaining my situation, the representative suddenly said, "Do not talk to me that way." I was confused and asked for clarification, but she hung up. When I called back, I was met with the same dismissive attitude. This experience was completely unacceptable. Hilton should seriously consider retraining their staff on how to communicate professionally and respectfully with guests.

My daughter and I loved our stay at Hampton Inn. An Uber to Music Row was around $8.00. You could walk, but it's longer than I want to hike in that heat. The rooms are newly remodeled and were fresh and very clean Beds are super comfortable and it's very quiet. Got a great night's sleep. The staff at front desk were excellent. Breakfast was delish, but the best part of our stay was the rooftop pool and pool bar! The view at night was amazing! Great place to relax and enjoy a cocktail after the noise of music row. The only negative is.....the bar is only open from 5:00p.m. till 10:00 p.m. In my opinion it should open for bloody Mary's in the morning and Margaritas by the pool at lunch. It was the highlight of our stay.

The staff from the moment we got in was incredible.the hotel was super clean,the amenities were awesome.