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Hotel Grand Pinus Berastagi

Explore Hotel Grand Pinus Berastagi

Overall Ratings & Reviews Hotel Grand Pinus Berastagi

Traveloka (358)

8.2

Very Good

From 358 reviews

Provided by travellers on

Cleanliness

8.1

Room Comfort

8.2

Meal

8.2

Location

8.2

Service and Facilites

8.2

People often mention about Hotel Grand Pinus Berastagi

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Bedroom (22)

Ambiance (20)

Bathroom (19)

Staff Friendliness (18)

Distance to City Center (16)

Accessibility (16)

Hotel Area (15)

Surroundings (14)

Room Space (14)

Soundproof (14)

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Traveller Reviews Hotel Grand Pinus Berastagi

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Customer reviews

a***l

6.4

/10

Reviewed 1 week(s) ago

The back of the hotel is very noisy, the beds are dirty

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Zulfadli S.

Staycation

9.4

/10

Reviewed 1 week(s) ago

First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍

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Accommodation's Reply

08 May 2026

Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,

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F***r

8.8

/10

Reviewed 3 week(s) ago

Good, strategic location, quite good service.

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Accommodation's Reply

23 Apr 2026

Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,

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Retno M.

8.5

/10

Reviewed 5 week(s) ago

It's fun, the water heater is great.

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Accommodation's Reply

14 Apr 2026

Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.

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W***i

Leisure

9.4

/10

Reviewed 5 week(s) ago

Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.

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Accommodation's Reply

14 Apr 2026

Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.

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Verified Traveler

Leisure

8.8

/10

Reviewed 5 week(s) ago

The friendly staff helped us choose our preferred room. This hotel is a great alternative if you're visiting Brastagi.

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that all our guests enjoyed their stay at Grand Pinus Hotel. We look forward to seeing you again next time.

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P***T

8.5

/10

Reviewed 6 week(s) ago

Clean, good service and facilities

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you! We're glad you enjoyed your stay at Grand Pinus. We look forward to seeing you again!

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D***a

6.6

/10

Reviewed 7 week(s) ago

The sound of the machine or something was really loud, the bed smelled of massage oil, it hadn't been cleaned, it was left by the previous guest.

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Accommodation's Reply

08 Apr 2026

We apologize for any inconvenience this may cause. We are working to resolve this issue. Thank you.

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F***Y

10.0

/10

Reviewed 7 week(s) ago

The room is comfortable, cool, and clean.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you for staying at Grand Pinus Hotel. We look forward to seeing you next time.

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G***t

Leisure

6.8

/10

Reviewed 8 week(s) ago

The TV couldn't be used, the reason was that the satellite dish was broken, it should have been repaired immediately, we were confused and had nothing to watch during our break.

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1 people find it helpful

Accommodation's Reply

26 Mar 2026

We apologize for any damage to our facilities and for any facilities being unavailable during your stay. Please let us know. Thank you.

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D***i

9.4

/10

Reviewed 11 week(s) ago

The hotel is very comfortable, I have been here many times.

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1 people find it helpful

Accommodation's Reply

17 Mar 2026

Thank you for visiting our store. We look forward to seeing you again.

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M***a

8.1

/10

Reviewed 16 week(s) ago

The hotel staff at night were unfriendly and unfriendly. The Wi-Fi wouldn't connect (whether paid for or not).

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1 people find it helpful

Accommodation's Reply

23 Jan 2026

We apologize for any inconvenience you may have experienced. Please provide feedback for our improvement. Thank you.

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Maulub H.

Leisure

10.0

/10

Reviewed 19 week(s) ago

The hotel staff was very friendly and the stay was very memorable.

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Accommodation's Reply

14 Jan 2026

Thank you, Mr./Ms. Mauleub, for staying at the Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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A***s

Staycation

8.2

/10

Reviewed 24 week(s) ago

The staff is okay, the rooms are okay, but the parking is quite steep and tight.

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Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to providing clean, comfortable, and affordable accommodations for all our guests. Your feedback is invaluable in improving our services.

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edward a.

8.5

/10

Reviewed 27 week(s) ago

Suitable as a transit point before continuing the journey

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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n***r

9.7

/10

Reviewed 31 week(s) ago

Never disappointed with the service here, when I go up I always rest here

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Accommodation's Reply

23 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are pleased to offer affordable accommodation for all our guests.

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Y***s

8.3

/10

Reviewed 31 week(s) ago

There are cockroaches in the toilet. The bathroom is not very clean.

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to providing clean, comfortable, and affordable accommodations for all our guests. Your feedback is invaluable in improving our services.

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R***i

7.8

/10

Reviewed 32 week(s) ago

It looks like it needs cleaning as there are lots of ants and snails in the bathroom.

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2 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to providing clean, comfortable, and affordable accommodations for all our guests. Your feedback is invaluable in improving our services.

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Verified Traveler

Staycation

8.2

/10

Reviewed 33 week(s) ago

Quiet, quiet atmosphere. Suitable for your budget.

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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P***r

7.9

/10

Reviewed 36 week(s) ago

The room is quite comfortable, good for a medium budget

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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