7.9
Pleasant
From 56 reviews
Provided by travellers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.9

Location

7.6

Service and Facilites

7.7

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Akses (2)
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Kamar Tidur (2)
Jarak ke Pusat Kota (1)
Ramah Keluarga (1)
Keramahan Staff (1)
Waktu Check-in/out (1)
Area Hotel (1)
Pelayanan Kamar (1)
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Traveller Reviews Kelapa Gading Guesthouse

Number of reviews per page
20
40
Customer reviews
A***l
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10.0
/10
Reviewed 5 week(s) ago
Recommended. Comfortable according to price
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A***n
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5.0
/10
Reviewed 40 week(s) ago
When checking in, those hanging out at the reception were busy playing online games. Their faces were tense with serious expressions. The water in the bathroom only melted. The next morning, they took a shower at the KM reception which was also dirty and the water was collected in a bucket first. There were no chairs on the balcony. The room smelled bad. The hallway floor was dirty. I gave up. Blacklisted. It turned out that the first floor was actually a boarding house. The second floor was rented out daily.
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1 people find it helpful
H***i
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8.5
/10
Reviewed 43 week(s) ago
Improved again for service.
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Fadli R.
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9.1
/10
Reviewed 46 week(s) ago
ok pretty good and ok according to the price
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1 people find it helpful
Daffa T.
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4.8
/10
Reviewed 102 week(s) ago
Not recommended, access is difficult. The hotel is behind the LPG seller, the access road is narrow, unpaved and dead-end.
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5 people find it helpful
Dwi Eka Supartini
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5.4
/10
Reviewed 108 week(s) ago
We got the room, the wallpaper was almost all taken off, the room was also rarely cleaned, we had to report first if we wanted to clean it, even though we ordered it, it felt like a long time ago, the roof also likes to have sand so the sand often falls and contaminates our floors and mattresses, the TV doesn't work either can be turned on, drinking water is also not provided. The bathroom is clean, but there's no hot water or maybe it uses the WIKA system, which gets hot when there's sun, but when it's the rainy season it gets cold, there's no automatic use of electricity so the water can stay warm. There is also no water heater thermos and no tea or coffee is provided. There is also no telephone, so if you want to ask for help you have to go down the stairs. Anyway, it's not okay for 550 thousand. It feels very expensive for a guest house.
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4 people find it helpful
Adhitia p.
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5.8
/10
Reviewed 129 week(s) ago
The room was never cleaned during the stay, it was requested but it wasn't cleaned either. Only 1 bottle (600 ml) of drinking water is provided during the stay.
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4 people find it helpful
dede r.
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8.5
/10
Reviewed 137 week(s) ago
Clean, comfortable rooms, city center position and cheap prices with hotel class rooms 👌🏿.
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1 people find it helpful
Nida U. J.
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5.1
/10
Reviewed 137 week(s) ago
The room doesn't match the photo. There are cigarettes left. At night it's noisy. In the bathroom the water is stagnant. The point doesn't match the maps, so it's hard to find the address of the inn. Dark room. Many of the wallpapers on the walls are peeling off. The room is dirty, the pillow cases are not clean.
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1 people find it helpful
Danang E. P.
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6.0
/10
Reviewed 153 week(s) ago
Check-in time is problematic, there are no toiletries such as soap, shampoo and brush. There are only towels.
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3 people find it helpful
Juliandi
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8.5
/10
Reviewed 166 week(s) ago
The guesthouse is quite good, clean, and quite comfortable.
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Accommodation's Reply
18 May 2022
Thank you, sir, we look forward to welcoming you back, hopefully we can always provide comfort for you.
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TIARA L. F.
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5.4
/10
Reviewed 167 week(s) ago
On the date of booking, almost all hotels in Padang are full, and there was an error also in the previous hotel payment because the full book finally found this guest house. The location is pretty close to the alley. When I got to check in the receptionist was quite messy. After checking in, it happened that my family and I were only three with my parents, and we always ordered one room for the three of me since I was little until now. When I was about to enter the room, suddenly the ladies at the reception were outside and kept yelling at the 3 of you, right? There is an extra charge, as far as I know, even if there is an extra charge, it will also be for an extra bed, this is only charged. Arriving in the room, the condition of the room was quite clean, like it had just been renovated, but the equipment in the room was really lacking, like soap was not provided (luckily, I always brought it) room tissue and toilet paper were not there either. Sorry, really, with high season conditions and all hotels on average are full books, the hotel should also not take the opportunity, anyway, if you stay three in a room, you don't add electricity/water expenses in 1 room. And 1 more the water is very small.
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2 people find it helpful
Accommodation's Reply
18 May 2022
Our extra charge provides clean towels, in our lodging description all the rules are listed. Once again, we apologize if there are shortcomings from our accommodation.
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Putty
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10.0
/10
Reviewed 176 week(s) ago
The rooms are nice, neat, clean and not allowed for couples who do not have a marriage certificate.
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7 people find it helpful
yuddy p.
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8.5
/10
Reviewed 210 week(s) ago
Guesthousenya bagus tapi agak kurang bersih. Ada lipas. Untuk harga segitu mantap
5 people find it helpful
Muhammad I.
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9.7
/10
Reviewed 237 week(s) ago
Nice hotel according to photos that are clean, neat, cold air conditioning is just the wrong layout of the toilet and sink, the placement is rather difficult.
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2 people find it helpful
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Hamilul H.
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9.7
/10
Reviewed 253 week(s) ago
Very comfortable. The air conditioner is really cold. there is hot water too. there are also a lot of plugs, so there is no need to scramble to charge. the receptionist is also friendly. Really recommend anyway.
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2 people find it helpful
Accommodation's Reply
18 Sep 2020
thank you sir, one satisfaction for us to be able to serve you, hopefully if you always remember New Kelapa Gading Guesthouse, always success and health for you :)
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Farid Kurniawan
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9.7
/10
Reviewed 257 week(s) ago
The rooms are clean, comfortable, close to Transmart.
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2 people find it helpful
Mee M.
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9.7
/10
Reviewed 263 week(s) ago
Subscribe here. Clean and close to everywhere.
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3 people find it helpful
Mee M.
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8.5
/10
Reviewed 264 week(s) ago
Clean, friendly rooms too. Near everywhere.
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3 people find it helpful
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