Neo Hotel Puri Indah by ASTON

Explore Neo Hotel Puri Indah by ASTON
8.5
Very Good
From 2,227 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Neo Hotel Puri Indah by ASTON
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Staff Friendliness (44)
Bedroom (42)
Ambiance (40)
Bathroom (36)
Room Space (35)
Accessibility (31)
Surroundings (29)
Hotel Area (28)
Distance to City Center (26)
Check-in/out Time (26)
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Traveller Reviews Neo Hotel Puri Indah by ASTON

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20
40
Customer reviews
V***r
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 day(s) ago
Fun, exciting. Satisfying service.
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L***y
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Medical
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8.1
/10
Reviewed 5 day(s) ago
The AC is not cold enough, and the room is not soundproof at night. Vehicles from outside can be heard clearly, and the sound from the upstairs room when pulling/moving chairs/tables can be heard clearly.
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
It was quite comfortable staying at this hotel, if I go to Puri again I will stay here again.😊
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Elny R. A.
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
nice place, spacious room, clean
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Harry A.
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8.5
/10
Reviewed 3 week(s) ago
The place is cozy and close to entertainment venues
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Actually, everything was fine, with good front desk service, especially the security guard who also doubles as concierge and valet service. However, the AC in the room was quite hot, the corridors were also quite hot, and so was the elevator. Perhaps this could be improved.
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L***A
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
The staff at breakfast were very friendly, including Cindy and I've forgotten who she was. They were short-haired and tall. But the girl at the reception was a bit arrogant, not so much. The other receptionists were friendly. The room was nice and comfortable, and it was quiet too 🥰
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Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you felt comfortable in our room and received friendly service from Ms. Cindy and the team at breakfast. We apologize for the inconvenience you experienced at the reception, this will be taken into account for future evaluation and improvement. We look forward to welcoming you back with an even better experience at Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
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lusianto p.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The breakfast menu and flavors are delicious. There's also a smoking area. However, the breakfast area is quite small.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Lusianto P., Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and feedback. We are pleased to know that you enjoyed our breakfast menu and flavors, and that we found the smoking area helpful. Your feedback regarding the size of the breakfast area will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah Jakarta. Best regards, Panji Dwiswara | Hotel Manager.
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D***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
This is my first time here. The room was comfortable and clean, the only downside was the air conditioning. I think it wasn't cold enough, hehe, but that's okay, it doesn't detract from the hotel's value. The location is strategic, with lots of food stalls and coffee shops, a gas station, and a mall nearby. The staff are friendly, and they have their own parking space, which is quite spacious. It wasn't disappointing, and I think I'll want to try another room type. Thank you, and good luck!
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for choosing Hotel Neo Puri Indah for your first time. We are delighted to hear that the comfort of our rooms, cleanliness, strategic location, and the friendliness of our team have left a positive impression on you. We apologize for any inconvenience regarding the air conditioning; this feedback will be taken into consideration for improvement. We look forward to welcoming you back and hope your experience trying other room types will be even more memorable. Best regards, Panji Dwiswara | Hotel Manager
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P***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Overall, everything was great — clean rooms, friendly staff, and a comfortable stay. The only downside is the limited parking lot.
1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Pak Prasetyo , Warmest greetings from Hotel Neo Puri Indah Jakarta Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean rooms, friendly staff, and overall comfort during your stay. We truly appreciate your input regarding the parking area, and it will be taken into consideration for future improvements. We look forward to welcoming you back to Hotel Neo Puri Indah for another pleasant stay. Regards, Panji Dwiswara | Hotel Manager
Arya K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
This is my second stay here. Great location, close to the toll gate... The room isn't soundproof, so on Saturday nights, I could still hear the exhaust sound even though I was on the 7th floor. Everything else is great.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mr. Arya, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for choosing Hotel Neo Puri Indah again for your stay. We are pleased that our hotel's location provides convenient access for you. We apologize for the inconvenience related to outside noise that can still be heard in your room. This feedback is very valuable and will be taken into consideration to improve the quality of guest comfort in the future. We look forward to welcoming you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The bathtub hole didn't close properly, I filled it with water for a long time, when I turned off the tap I lay down in the room, when I came back to the toilet the water was gone, the power socket was also loose, a hairdryer was provided but I had to hold the plug so that it could be turned on.
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Accommodation's Reply
22 Aug 2025
Dear Ms. Nurul, Warm greetings from Hotel Neo Puri Indah Jakarta. Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay. We are very sorry to hear about the issues with the bathtub cover, power outlets, and hairdryer. After checking by our team, all facilities are operating normally. However, your feedback remains our concern to ensure guest comfort is always maintained. We appreciate your feedback as it is very helpful in improving the quality of service. We hope to welcome you back with an even better experience in the future. Best regards, Panji Dwiswara | Hotel Manager
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R***d
icon-Staycation
Staycation
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10.0
/10
Reviewed 11 week(s) ago
Great hotel with a view, and friendly services
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Accommodation's Reply
22 Aug 2025
Dear Mr. Ronald , Warmest greetings from Hotel Neo Puri Indah Jakarta Thank you for your kind words. We’re delighted to know you enjoyed the view and experienced our friendly service. Your appreciation truly motivates us to keep delivering memorable stays. We look forward to welcoming you back soon. Best regards, Panji Dwiswara | Hotel Manager
S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel location is strategic, cleanliness is okay, staff service is also friendly
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Accommodation's Reply
22 Aug 2025
Dear Ms. Selvy, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your experience with us. We are delighted to know that you enjoyed the hotel's strategic location, its cleanliness, and the friendly service from our team. This positive feedback motivates us to continue providing the best service on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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Nanang A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
very pleasant and cool atmosphere
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Accommodation's Reply
22 Aug 2025
Dear Mr. Nanang, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are pleased that your review provided a comfortable stay at Hotel Neo Puri Indah Jakarta. We will share this with our management as motivation for our team. Best regards, Panji Dwiswara | Hotel Manager
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Oon S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
My wife and I have stayed at this hotel dozens of times and God willing, we will stay here again.
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1 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Mr. Oon S. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. Thank you very much for your trust and for being part of our extended family. We are very happy to hear that you and your wife feel comfortable every time you stay at our hotel. Reviews like this are a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
A beautiful and very comfortable hotel for families, as well as friendly staff, and located in the city center.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to learn that you and your family enjoyed your stay at our hotel. Guest comfort and friendly service are our top priorities. We hope our strategic location in the city center will facilitate all your needs during your stay. We look forward to welcoming you back again soon. Best regards, Panji Dwiswara | Hotel Manager
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Strategic hotel, close to everywhere you want. The breakfast served is quite complete in Indonesian style, with complete juice, milk, green rice porridge, black sticky rice. Enough to fill you up for the morning. A quiet place to rest after walking around Jakarta all day.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your detailed and pleasant review. We are delighted to learn that our hotel's strategic location made it easy for you to enjoy your activities while in Jakarta. We are also pleased to hear that the hotel's tranquil atmosphere provides a comfortable resting place after a day of exploring the city. Thank you also for your appreciation of our breakfast menu. We always strive to serve a variety of authentic Indonesian dishes to make our guests feel at home. We look forward to your next visit. We hope every stay here always leaves a warm impression. Panji Dwiswara | Hotel Manager
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S***y
icon-Staycation
Staycation
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9.4
/10
Reviewed 16 week(s) ago
Quite good and friendly staff. Clean room
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that our staff was impressed with your service and that your room was clean and comfortable. Guest satisfaction is our top priority. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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M***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The room is full of dust and cobwebs. The food has little variety.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your feedback. We apologize for any inconvenience, particularly regarding the room cleanliness and food variety, which did not meet your expectations. This feedback is very valuable for us to evaluate and improve immediately, so that your next stay can be much better. We hope to have the opportunity to welcome you back with even better service. Best regards, Panji Dwiswara | Hotel Manager
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Number of reviews per page
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