Neo Hotel Puri Indah by ASTON

Explore Neo Hotel Puri Indah by ASTON
8.6
Very Good
From 2,538 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.6

People often mention about Neo Hotel Puri Indah by ASTON
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Staff Friendliness (65)
Bedroom (62)
Ambiance (60)
Bathroom (54)
Room Space (53)
Surroundings (50)
Accessibility (48)
Distance to City Center (46)
Hotel Area (43)
Check-in/out Time (42)
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Traveller Reviews Neo Hotel Puri Indah by ASTON

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Customer reviews
R***h
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is strategic. The parking lot looks cramped in the photos, but there's free valet parking. It's safe, thanks to the large parking lot next to the road. It's great for business trips. There are plenty of dining options at night, so you don't have to worry.
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Accommodation's Reply
23 Oct 2026
Dear Valued Guest, Neo Puri Indah Jakarta is pleased to inform you of our heartfelt gratitude for your positive review and feedback. We are delighted to hear that our excellent location, complimentary valet parking, and diverse dining options made your business trip more convenient. Your compliments regarding the valet parking service are very important to our team. We hope that Neo Puri Indah Jakarta will always be your first choice for your future business trips in Jakarta. Sincerely, Syahrul Aziz, Front Office Manager
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B***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and comfortable, recommended.
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Accommodation's Reply
23 Oct 2026
Dear Mr./Ms./Guest, It is with pleasure that Neo Puri Indah Jakarta extends its deepest gratitude for your positive review and feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back again in the future! Sincerely, Syahrul Aziz, Front Office Manager
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
First time staying here, and I highly recommend it for value. However, the drop-off area can be a bit limited, so be quick. Other than that, the location is great, strategic, and I highly recommend the hotel.
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1 people find it helpful
Accommodation's Reply
23 Oct 2026
Dear Valued Guest, Neo Puri Indah Jakarta is pleased to inform you of our gratitude for choosing to stay with us and for taking the time to write a positive review. We are delighted that you were satisfied with our excellent location and the services we provided. Your comments regarding the passenger pick-up/drop-off area are invaluable to us in our evaluation process for improving passenger convenience in the future. We look forward to welcoming you again on your next stay. Sincerely, Syahrul Aziz, Front Office Manager
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Alwi A.
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10.0
/10
Reviewed 4 week(s) ago
Attractive, clean, everything is close… good price
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Accommodation's Reply
12 Oct 2026
Dear Guest Mr Alwi A Warmest greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for giving us a perfect score and sharing your wonderful review. We are delighted to hear that you enjoyed our strategic location, cleanliness, and great value during your stay with us. Your satisfaction is our top priority, and your kind feedback serves as a great motivation for our team to consistently deliver excellent service. Thank you once again for your valuable input to help us improve our service quality. We hope to welcome you back for a much better and more comfortable stay in the future. Best regards, Syahrul Aziz Front Office Manager
VEGA E. T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
One of the strategic & comfortable hotels in West Jakarta!
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Accommodation's Reply
02 Oct 2026
Dear Mr. Vega, Sincerely, Neo Puri Indah Jakarta Hotel. Thank you for your positive review. We are delighted that you enjoyed our hotel and its excellent location in West Jakarta. We will share this review with management to express our gratitude for your satisfaction during your stay. We hope to welcome you back again. Sincerely, Syahrul Aziz, Rooms Division Manager
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A***q
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
Love the location! And the service :) Don't mind to repeat again if next time.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to hear that your enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Great hotel, recommended for those who want to staycation.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to hear that your enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
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LARAS L.
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10.0
/10
Reviewed 7 week(s) ago
Very friendly service, the car can be valet parked, whenever you want to go out, it can be picked up.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. Thank you for taking the time to leave a review. We are committed to providing excellent service at all times, including convenient valet service whenever you need it. We hope this pleasant experience encourages you to visit us again in the future. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Azmi m. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a very comfortable stay here. I really felt at home.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Y***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 11 week(s) ago
I simply uploaded this one image and asked: - Noise-free area (flexible, but noise is common, like music from the 10th floor in the middle of the night). - No smoking area (is this really enforced on all floors? Because there's one floor with smoking rooms, but this sign is posted, the important thing is to be flexible). - Actually, eating durian is fine; after all, the rooms have heksos, right (flexible). After all, eating durian, smoking, and making noise are not subject to fines, either for the occupants or the hotel management. If you get floors 9, 8, or 7, you're free to do whatever you want, especially the 10th floor (very free and as free as you like). Front office staff: - The staff don't care about the smoking/non-smoking room markings on Traveloka. They assign whichever is empty, including putting you in a smoking room even if you're bringing a baby or child. - Their answer is simple: "Flexible." You can smoke or not smoke in a smoking room. That's ridiculous, in my opinion, trying to "trick" customers into thinking your rooms are safe when in fact, the residents don't smoke. Since I'm a tourism professional, I have to ask: "Are there still hotels in Jakarta that allow smoking in the rooms?"
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1 people find it helpful
Chintia B.
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Business
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10.0
/10
Reviewed 11 week(s) ago
I enjoyed my stay here. The hotel staff was friendly and helpful during our visit to the restaurant. Thank you 🙏🏻👍🥰
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Accommodation's Reply
06 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Putri M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
I liked the service, it was easy. The breakfast options were all delicious. However, the room wasn't very clean. There was trash under the bed, and worst of all, a pair of hotel slippers that appeared to belong to a previous guest, so it's clear the room wasn't thoroughly cleaned.
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Accommodation's Reply
02 Oct 2026
Dear Ms./Mrs. Solusi, Warm greetings from Neo Puri Indah Jakarta. Thank you so much for your excellent review and rating. We are delighted to hear that you were satisfied with our service and varied breakfast options. On behalf of the management, we apologize for the inconvenience regarding the cleanliness of your room, particularly the trash and slippers left under the bed. This is important feedback for our housekeeping team to ensure more thorough room cleaning in the future. Thank you for helping us improve. We hope to welcome you back to Solusi Hotel again for another perfect stay experience. Sincerely, Syahrul Aziz, Rooms Division Manager
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w***a
icon-Business
Business
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8.5
/10
Reviewed 12 week(s) ago
Great, fun, near Puri mall.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Mrs. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
The room has very minimal furniture. For example, the night tables next to the bed could have been bigger. We brought a lot of baggage, but the room lacks furniture, leading us to put our baggage on the floor. Also, there is no hot water in the sink (only in the shower for taking a bath). During the night, we can also hear cars/motorcycles passing through the street down below.
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2 people find it helpful
Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Warmest greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for taking the time to share your feedback and review with us. Regarding the room furnishings, the layout and dimensions are designed in accordance with the standard setup for the booked room category. Additionally, a luggage rack is provided near the safety deposit box area, which is intended to accommodate one piece of luggage. As for the hot water supply, it is currently connected exclusively to the shower area. We also sincerely apologize for the inconvenience caused by the traffic noise outside. Due to our hotel's location along the main road, street noise may occasionally be heard from the room. Your feedback is truly valuable to us and has been shared with our management team for evaluation to help improve our facilities moving forward. Warm regards, Syahrul Aziz Room Division Manager
R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Location is very good. Everything else also good.
2 people find it helpful
Accommodation's Reply
12 Jul 2026
Dear Mr/Mrs Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Sarni S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Clean, friendly service, variety of food.
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Accommodation's Reply
12 Jul 2026
Dear Mrs. Sarni Sahyani Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location, friendly service, and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Habibul F. A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Overall good. Only the food variety is a bit small.
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1 people find it helpful
Accommodation's Reply
12 Jul 2026
Dear Mr Habibul F A Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are very happy to hear that you enjoyed your overall experience. We will immediately share your comments regarding the food variety with the kitchen team for evaluation and menu improvements. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Yulita V. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 18 week(s) ago
It's uncomfortable and traumatic! The lights go out every night after 10:00 PM. On the second day, my family and I were trapped in the elevator. The response was poor, as was the PLN's excuse. Everything around us was on.
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Accommodation's Reply
02 Jul 2026
Dear Ms. Yulita V.S., Neo Puri Indah Jakarta Hotel deeply regrets the power outage and inconvenience you experienced during your stay. We understand how this affected your comfort and relaxation. This incident was caused by a technical problem with the main power supply outside the hotel. Although we have a backup generator, it was not operating at full capacity at the time of the incident and could not immediately restore power. This is a matter of great concern to our management. We will conduct a thorough assessment with our technical team to ensure the reliability of our backup power system in the future and to prevent such incidents from happening again. We are extremely sorry for this incident and thank you for your understanding and feedback. Your trust is paramount to our continuous improvement of the quality of our service. Sincerely, The Management Team, Neo Puri Indah Jakarta Hotel
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Nice room, friendly staff, but it seems like the taste of breakfast could be improved 😊
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2 people find it helpful
Accommodation's Reply
12 Jul 2026
Dear Mr/Mrs Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are very happy to hear that you enjoyed your overall experience. We will immediately share your comments regarding the food variety with the kitchen team for evaluation and menu improvements. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The hotel is nice, the rooms are nice too.
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1 people find it helpful
Accommodation's Reply
02 Oct 2026
Dear Gentlemen/Ladies, Sincerely, Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted that our hotel met your expectations. We look forward to welcoming you back to Neo Puri Indah Jakarta again. Sincerely, Syahrul Aziz, Rooms Division Manager
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