Overall Ratings & Reviews Masova Hotel

Traveloka (464)
Other sources (1)
8.8
Very Good
From 464 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Masova Hotel
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Room Space (17)
Distance to City Center (15)
Surroundings (15)
Bathroom (14)
Staff Friendliness (13)
Variety (12)
Soundproof (11)
Bedroom (11)
In-house Restaurant (11)
Family Friendly (8)
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Traveller Reviews Masova Hotel

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40
Customer reviews
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Doan t. a.
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8.5
/10
Reviewed 3 day(s) ago
The space is airy, clean, fully equipped, and friendly.
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Doan t. a.
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8.5
/10
Reviewed 3 day(s) ago
Everything was good, the prices were reasonable, and the space was airy.
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Nguyễn T. T.
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6.6
/10
Reviewed 7 week(s) ago
I've never seen a hotel in a tourist area this bad. We arrived in the rain, and the security guard didn't even bother to get an umbrella for us. Then, when we tried to borrow an umbrella to get our things from the car, they told us, "Go to the reception and ask there!" And that's where the real shock came in. It's supposed to be a 3-4 star hotel, but they didn't even have an iron. Then they showed us a price list for laundry services. When we agreed, we asked if we could get it done that evening (around 7 PM), but they said it wasn't ready in time. We didn't get it until 9-10 AM the next morning. This will probably be my first and last experience staying at this hotel.
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2 people find it helpful
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nguyen t. k. t.
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9.0
/10
Reviewed 8 week(s) ago
The room was clean, the staff were enthusiastic, but the breakfast selection was too limited; I didn't know what to order.
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1 people find it helpful
P***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The location is incredibly convenient; the beach is right outside the lobby. I chose a room with a partial sea view, and thankfully, it was absolutely beautiful, offering a great view of the sea without too much direct sunlight. The room was clean, the bed was spacious, but the only downside was that the towels weren't very clean.
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5 people find it helpful
I***I
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Leisure
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9.1
/10
Reviewed 11 week(s) ago
The hotel is very pleasant for the guest, the view is directly to the beach. The room is spacious enough to put our things there. Breakfast is good and has many various types of food.
3 people find it helpful
Verified Traveler
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10.0
/10
Reviewed 11 week(s) ago
Friendly staff, clean rooms.
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1 people find it helpful
H***g
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Staycation
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8.5
/10
Reviewed 14 week(s) ago
A good experience in Nha Trang. The room was well-equipped. The bathroom was clean and dry. The reception and security staff were helpful with luggage, and the location was convenient, close to the city center. However, the bed linens and mattress should be replaced as they are slightly yellowish. The breakfast was varied, but contained a bit too many starchy dishes.
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5 people find it helpful
C***i
icon-origin-TRAVELOKA
9.6
/10
Reviewed 16 week(s) ago
The rooms have stunning views, are spacious, and fully equipped with amenities. The hotel is centrally located and offers many dining options.
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1 people find it helpful
P***g
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Staycation
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9.7
/10
Reviewed 16 week(s) ago
The staff forgot to clean the room and I had to call them multiple times.
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3 people find it helpful
v***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Friendly, great staff
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2 people find it helpful
Thiên N.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 27 week(s) ago
I booked a room here for 4 nights, after the experience I would like to rate as follows Location: Facing the sea, the view is very beautiful Facilities: Okay - The power outlet is a bit weak - Poor soundproofing, the next room has the TV on, you can hear the next room talking - Other facilities are like the basics of a hotel Food and drinks: Delicious breakfast buffet, most dishes are okay Staff: The attitude is okay and friendly with guests, but renting a car at the hotel is expensive, at first it was 50k/day, I was okay with it, but after that, the total for 3 days was 450k You should rent a car outside for cheaper Overall, the overall score is about 7/10 Real experience, real people, real work, hope the hotel will review and improve for better service
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13 people find it helpful
T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Excellent, good place, nice view
2 people find it helpful
Nguyen T. M. N.
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
It's very convenient here with a sea view, affordable room rates, and enthusiastic staff. There's also a cheap motorbike rental service. Delicious breakfast.
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5 people find it helpful
Pham H. N.
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Staycation
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10.0
/10
Reviewed 33 week(s) ago
Lovely staff, great location right on the beach
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3 people find it helpful
H***n
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Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 35 week(s) ago
I checked in at night. I had contacted them in advance but when I checked in, I was disappointed. The room was dirty. My hair was in a bun on the table and chairs, and there was also a bathroom. The table had dusty cups and trays that I had to wipe. The receptionist even asked me to take a picture - I don't know what they wanted to take a picture of. The bathroom was designed in a confusing way. It was small, but the mirror and sink area were moldy and dirty. The shower area was tiny and had no high edge or divider, only a hanging curtain that didn't cover anything. When you shower, water would splash all over the place where you stood to wash your face. The glass was opaque but you could see inside from the outside, but you couldn't see out from the inside, so what was opaque about it?
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10 people find it helpful
H***g
icon-origin-TRAVELOKA
6.6
/10
Reviewed 36 week(s) ago
The hotel is in a good location, however the facilities are old. The facilities should be renovated.
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7 people find it helpful
Phương T.
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8.8
/10
Reviewed 37 week(s) ago
The quality is not worth the price, the room looks spacious in the photo but when checked in the room was too small
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1 people find it helpful
P***g
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Staycation
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5.4
/10
Reviewed 37 week(s) ago
The room is too small, the air in the room is humid.
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1 people find it helpful
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To Thi K. H.
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Staycation
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10.0
/10
Reviewed 37 week(s) ago
The room is beautiful, clean, the view is amazing. The security guards are very cute, the reception is ok too. The only thing is that check-in is later than the scheduled time, if it can be improved, it will be 10 points 🥰 Will come back here 😎
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3 people find it helpful
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