- We have paid online first, check in the front desk has a cfm, when checking out still asked again and again if I have paid, did the hotel really know the guest information? - We booked a room to check in at 2 o'clock, because we were late for the bus, so we came to check in at 4 o'clock, but the room was still not cleaned, when we arrived, we had to wait a bit more to clean the room, then the room was still dirty, the floor had just been cleaned finished but not clean, the toilet is not clean, there is a bad smell. - The refrigerator is not cleaned and feels like it has not been cleaned, the inside is quite dirty, there are many black stains like mold. The corners of the room, under the bed is still a lot of dust, the hair is not clean due to the hygiene - Book a car rental in advance, but when you arrive, the car is reported to be damaged, the price is 120k. The hotel contacted the car of the next hotel for us to rent but it cost 150k. The difference is not much, but I feel like I am forced to hire. - The reception area, car parking, tables and chairs for guests to sit, cooking utensils and spices are left right on the stairs, cleaning tools are not separated and look very messy. #The owner gave us an extra hour to stay without any additional charge to make up for the cleaning time. => If you have used the service, no customer wants these cases to happen to make up for it. To come back, we won't come back here again.