Royal Park Hotel - Samarinda

Explore Royal Park Hotel - Samarinda
8.3
Very Good
From 2,724 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about Royal Park Hotel - Samarinda
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Staff Friendliness (39)
Bedroom (37)
Ambiance (36)
Bathroom (35)
Hotel Area (35)
Distance to City Center (30)
Room Space (27)
Surroundings (26)
Accessibility (25)
Variety (22)
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Traveller Reviews Royal Park Hotel - Samarinda

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40
Customer reviews
S***i
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9.1
/10
Reviewed 7 day(s) ago
It's fun, but the AC in the family suite isn't cold enough.
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S***i
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8.5
/10
Reviewed 1 week(s) ago
It was fun, but the AC in the room wasn't cold enough, and the cafe only operates until 10 PM. Even after 11 PM, it's nice to relax and order food in your room.
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A***i
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Leisure
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8.8
/10
Reviewed 3 week(s) ago
The hotel is quite clean and comfortable, suitable for families.
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Ria A.
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Transit
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10.0
/10
Reviewed 4 week(s) ago
So it's the most favorite place to stay
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M***d
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff are very friendly and happy to help.
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Rahmad H.
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10.0
/10
Reviewed 5 week(s) ago
Great, only the Wi-Fi is lacking
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F***i
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
There is only 1 chair, there should be 2
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c***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Perhaps the bathroom could be improved so the water doesn't leak into the room... because sometimes after a shower, water splashes up. Otherwise, everything is fine; it's conveniently close to the mall and has easy access everywhere.
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J***n
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10.0
/10
Reviewed 8 week(s) ago
Nice hotel, clean and affordable price
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1 people find it helpful
F***y
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
From the beginning of my stay at Royal Park Hotel Samarinda, they have always provided the best service… Thank you for everything I have experienced.
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1 people find it helpful
H***N
icon-origin-TRAVELOKA
8.4
/10
Reviewed 16 week(s) ago
Bathroom cleanliness to be carried out every day
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear H***N, Thank you for your feedback. We apologize if the bathroom cleanliness did not meet your expectations. We greatly appreciate this feedback and will take this feedback seriously to the housekeeping team to ensure consistent daily bathroom cleanliness according to service standards. We look forward to welcoming you back for an even better stay. Thank you.
A***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Friendly hotel staff during check-in process
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5 people find it helpful
Accommodation's Reply
10 Jan 2026
To: A*d. Thank you for your kind review. We are delighted to hear that you appreciated the friendliness of our staff during the check-in process. This compliment motivates the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back on your next stay. Thank you.
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Rachmawan S. U.
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Good places and services, the room is wide enough for deluxe type, and clean, but it will be more complete if put refrigerator. The staff so welcome and quick response, many of street food surround the hotel, great to stay here for business matters
3 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Rachmawan S. U. Thank you for your positive review and feedback. We are pleased to know that you were satisfied with the location, service, cleanliness, and comfort of our Deluxe room. We also appreciate your suggestion regarding the refrigerator, which we will consider for future facility development. Your appreciation for the friendliness and responsiveness of our staff is an encouragement to the entire team. We hope to welcome you back to Hotel Royal Park, especially for business purposes, on your next visit. Thank you.
G***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
I've stayed here twice and nothing has changed. In my opinion, the receptionist was unfriendly and too cold. This might be a point for evaluation, as it impacts the service.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: G*a. Thank you for taking the time to share your experiences with your two stays at the Royal Park Hotel. We apologize if the demeanor of the reception staff did not meet your expectations of friendliness and warmth. This feedback is invaluable and will be taken seriously by management in order to improve the quality of the attitude and service of our staff, especially at the reception desk. We hope to provide you with an even better and more memorable stay in the future. Thank you.
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S***t
icon-origin-TRAVELOKA
8.1
/10
Reviewed 21 week(s) ago
A bit far from the mall, spacious parking, clean and fragrant rooms.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: S*t Thank you for your review and rating. We are delighted to hear that you enjoyed the spacious parking area and the clean, fragrant rooms. Although the location is somewhat far from shopping centers, we hope that the facilities and comfort we provided continued to make your stay enjoyable. We look forward to welcoming you back to the Royal Park Hotel on your next visit. Thank you.
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Ronald S.
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6.5
/10
Reviewed 22 week(s) ago
Air conditioning was not working good
1 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Ronald S. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioner. We greatly appreciate your feedback and have forwarded it to our team for immediate inspection and repair. We look forward to welcoming you back in the future with even greater comfort. Thank you.
Sugianto T.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
The room was clean, the shower water pressure was minimal and the water was not hot.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Mr. Sugiarnto T. Thank you for your review and feedback. We are pleased to hear that our room was clean. However, we apologize for the inconvenience caused by the inadequate shower water pressure and insufficient hot water supply. We have forwarded this feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for a more comfortable stay in the future. Thank you.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and the rooms are also clean.
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Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. E*a, Thank you for your positive review. We are delighted to hear that you were satisfied with our friendly staff and the cleanliness of the room we provided. Your compliments motivate the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back for your next stay. Thank you. Sincerely, Royal Park Hotel
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Zulfitrah R.
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8.5
/10
Reviewed 24 week(s) ago
very good, very comfortable
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2 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Ms. Zulfitrah R. Thank you for your kind review. We are delighted to hear that you were very comfortable during your stay at the Royal Park Hotel. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back again in the future. Thank you. Sincerely, Royal Park Hotel
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Naufal R.
icon-Business
Business
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10.0
/10
Reviewed 24 week(s) ago
comfortable, clean room, varied breakfast, minus the wifi which keeps disappearing
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. Naufal R., Thank you for your review and rating. We are delighted to hear that you enjoyed the clean room and the varied breakfast options. We apologize for the inconvenience caused by the unstable WiFi signal. This feedback is invaluable and will be taken into consideration to improve our services in the future. We hope to welcome you back for an even better experience. Thank you.
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Number of reviews per page
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