Royal Park Hotel - Samarinda

Explore Royal Park Hotel - Samarinda
8.3
Very Good
From 2,659 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about Royal Park Hotel - Samarinda
All
Staff Friendliness (33)
Bedroom (33)
Ambiance (32)
Bathroom (32)
Hotel Area (31)
Distance to City Center (27)
Room Space (25)
Surroundings (23)
Accessibility (21)
Variety (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Royal Park Hotel - Samarinda

Number of reviews per page
20
40
Customer reviews
A***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Friendly hotel staff during check-in process
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: A*d. Thank you for your kind review. We are delighted to hear that you appreciated the friendliness of our staff during the check-in process. This compliment motivates the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back on your next stay. Thank you.
Translated by Google Icon
See original
Rachmawan S. U.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Good places and services, the room is wide enough for deluxe type, and clean, but it will be more complete if put refrigerator. The staff so welcome and quick response, many of street food surround the hotel, great to stay here for business matters
1 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Rachmawan S. U. Thank you for your positive review and feedback. We are pleased to know that you were satisfied with the location, service, cleanliness, and comfort of our Deluxe room. We also appreciate your suggestion regarding the refrigerator, which we will consider for future facility development. Your appreciation for the friendliness and responsiveness of our staff is an encouragement to the entire team. We hope to welcome you back to Hotel Royal Park, especially for business purposes, on your next visit. Thank you.
G***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
I've stayed here twice and nothing has changed. In my opinion, the receptionist was unfriendly and too cold. This might be a point for evaluation, as it impacts the service.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: G*a. Thank you for taking the time to share your experiences with your two stays at the Royal Park Hotel. We apologize if the demeanor of the reception staff did not meet your expectations of friendliness and warmth. This feedback is invaluable and will be taken seriously by management in order to improve the quality of the attitude and service of our staff, especially at the reception desk. We hope to provide you with an even better and more memorable stay in the future. Thank you.
Translated by Google Icon
See original
S***t
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
A bit far from the mall, spacious parking, clean and fragrant rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2026
To: S*t Thank you for your review and rating. We are delighted to hear that you enjoyed the spacious parking area and the clean, fragrant rooms. Although the location is somewhat far from shopping centers, we hope that the facilities and comfort we provided continued to make your stay enjoyable. We look forward to welcoming you back to the Royal Park Hotel on your next visit. Thank you.
Translated by Google Icon
See original
Ronald S.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
Air conditioning was not working good
1 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Ronald S. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioner. We greatly appreciate your feedback and have forwarded it to our team for immediate inspection and repair. We look forward to welcoming you back in the future with even greater comfort. Thank you.
Sugianto T.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The room was clean, the shower water pressure was minimal and the water was not hot.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2026
To: Mr. Sugiarnto T. Thank you for your review and feedback. We are pleased to hear that our room was clean. However, we apologize for the inconvenience caused by the inadequate shower water pressure and insufficient hot water supply. We have forwarded this feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for a more comfortable stay in the future. Thank you.
Translated by Google Icon
See original
E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and the rooms are also clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. E*a, Thank you for your positive review. We are delighted to hear that you were satisfied with our friendly staff and the cleanliness of the room we provided. Your compliments motivate the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back for your next stay. Thank you. Sincerely, Royal Park Hotel
Translated by Google Icon
See original
Profile Picture
Zulfitrah R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
very good, very comfortable
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Ms. Zulfitrah R. Thank you for your kind review. We are delighted to hear that you were very comfortable during your stay at the Royal Park Hotel. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back again in the future. Thank you. Sincerely, Royal Park Hotel
Translated by Google Icon
See original
Naufal R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
comfortable, clean room, varied breakfast, minus the wifi which keeps disappearing
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. Naufal R., Thank you for your review and rating. We are delighted to hear that you enjoyed the clean room and the varied breakfast options. We apologize for the inconvenience caused by the unstable WiFi signal. This feedback is invaluable and will be taken into consideration to improve our services in the future. We hope to welcome you back for an even better experience. Thank you.
Translated by Google Icon
See original
M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Good service, friendly staff, strategic location
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear M*i, Thank you for your positive review. We are delighted to hear that you were satisfied with our service, the friendliness of our staff, and the hotel's excellent location. Your compliments encourage the entire Royal Park Hotel team to continue striving to provide the best possible service. We hope to welcome you back again in the future. Thank you.
Translated by Google Icon
See original
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. S*i, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at the Royal Park Hotel. Your compliments inspire our entire team to continue striving for the best service and comfort. We hope to welcome you back on your next stay. Thank you.
Translated by Google Icon
See original
Profile Picture
Sisilia N. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and the service is excellent. The food is delicious, and the facilities and location are easily accessible. Highly recommended.
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Cecilia N.R., Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the quality of service, the food, the facilities, and the location of the Royal Park Hotel. Your compliments encourage our entire team to continue striving to maintain and improve the quality of our service. We hope to welcome you back on your next visit. Thank you.
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Clean, tidy room, soundproof from vehicle noise
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear M*d, Thank you very much for your positive rating and review. We are very pleased to hear that you were pleased with the clean and tidy room and the quiet atmosphere provided by the excellent soundproofing. Your kind words will encourage all of us at the Royal Park Hotel to continue to work hard to provide you with a comfortable stay. We look forward to welcoming you back again. Thank you.
Translated by Google Icon
See original
Profile Picture
taufik r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The receptionist is terrible, just checking in took 45 minutes and they told me to wait.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2026
Dear Mr. Taufik R., Thank you for sharing your experience. We apologize for the inconvenience you experienced with the lengthy check-in process, which certainly did not meet our expected service standards. We value your feedback and will use it as a basis for management's evaluation to improve our reception procedures and make them faster and more efficient in the future. We hope to have the opportunity to welcome you back with even better service. Thank you for your feedback.
Translated by Google Icon
See original
I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 20 week(s) ago
Overall good, just need to check the hallway lighting
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear I*a, Thank you for your review and feedback. We are delighted to hear that you were satisfied with your overall stay at the Royal Park Hotel. Your suggestion regarding the lighting in the corridors is greatly appreciated and will be taken into consideration to further improve guest comfort. We hope to welcome you back on your next stay. Thank you.
Translated by Google Icon
See original
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
the bathroom is dirty, the bathroom door cannot be closed, cleanliness is very poor, the lights are not bright.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. R*y, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the bathroom, the condition of the bathroom door, and the insufficient lighting, which certainly did not meet our service standards. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate evaluation and improvement. We hope to welcome you back again for a more pleasant stay. Thank you.
Translated by Google Icon
See original
Rizky M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
It was a pleasure to spend the night at this hotel.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr. Rizki M., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at the Royal Park Hotel. Your compliments encourage our entire team to continue striving to provide the best service and comfort. We hope to welcome you back on your next stay. Thank you.
Translated by Google Icon
See original
E***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Overall fantastic. Clean, spacious, and quiet enough. I like it.
2 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear E***r Thank you for your very positive review. We're delighted to hear that your overall stay was fantastic, with a clean, spacious room and a peaceful atmosphere. Your appreciation motivates the entire Hotel Royal Park team to continue providing the best service. We look forward to welcoming you back on your next visit. Thank you.
Komang S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
Friendly staff, easy reservation and check in process. Room cleanliness is always maintained.
Translated by Google Icon
See original
1 people find it helpful
Meiriana
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
The hotel staff is friendly, the hotel is comfortable, and the price is affordable.
Translated by Google Icon
See original
2 people find it helpful
Number of reviews per page
20
40