Dear Valued Guest, Thank you for staying with us and for your valuable feedback. As you booked through a travel agent, the rates quoted by the travel agent are outside the hotel's responsibility, as stated in your booking confirmation. Please understand that our ability to accommodate your special request is subject to room availability. We have already informed the travel agent about room availability via email and confirmed that only smoking rooms are available on your booked dates. To avoid similar situations in the future, please contact the hotel directly for detailed information regarding room availability. Thank you for your understanding. General Manager, Nirvan Russville

Dear Mr. Arif W., Thank you very much for your stay and your valuable feedback. On behalf of the Aston Glendale Hotel management, I apologize for the inconvenience caused by your late check-in and the malfunction of the air conditioning in your room. Our investigation revealed that you arrived at reception at 12:31 PM, while our standard check-in time is 2:00 PM. We would like to inform you that early check-in on the previous day was not possible due to full occupancy. However, we were able to arrange for you to check in early at 1:46 PM. In the future, if you require early check-in, please contact us in advance to check room availability and minimize your waiting time. Your valuable feedback is important for improving our services. We hope to welcome you back to our hotel in the future. We will strive to provide better services and facilities. Thank you, General Manager, Nirwan Lasweier

Dear Valued Guest, Thank you very much for your valuable feedback and suggestions for improving the quality of our hotel services. We especially appreciate your suggestion regarding the installation of drinking water dispensers on each floor in the hallways. This feedback is invaluable in improving your comfort and enjoyment during your stay, as well as our environmentally friendly operations. We have formally recorded your feedback and forwarded it to the Aston Gorontalo Hotel management for evaluation and consideration in our future facility improvement plans. We are honored to have served you, and we sincerely hope to have the opportunity to welcome you back to Aston Gorontalo Hotel again. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you very much for your kind review and your trust in our hotel. We are delighted to know that our services and facilities met your expectations. Your encouragement in maintaining the quality of our service is a trust that we will continue to uphold with our utmost dedication. We have formally expressed our gratitude to management and all staff members, which will motivate us to continue maintaining our standards of excellent service. We are honored to have served you and hope to have the opportunity to welcome you back to Aston Gorontalo Hotel again. Sincerely, Nilwan Raswir, General Manager

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during the check-in process at our hotel. We understand that your time is valuable, and a wait of almost an hour does not reflect the highest standards of service offered by Aston Gorontalo. We have forwarded your valuable feedback regarding the reception staff's performance. We will ensure that such incidents do not happen again and that future services will be faster and more efficient. Thank you, and we hope to have the opportunity to welcome you again with improved service in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you very much for your five-star review and valuable feedback regarding Aston Gorontalo Hotel. We are delighted to hear that you were comfortable and satisfied with our cleanliness standards. Your suggestion regarding improving the room atmosphere to match Aston's standards in major cities is extremely insightful and important to us. We are committed to continuously developing and improving the quality of our facilities for guest satisfaction. We will forward this feedback to the management team immediately. Thank you for your support, and we look forward to welcoming you back again with even more improvements in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for your wonderful review. We are delighted that you enjoyed your stay at our hotel, and our staff are pleased to read your writing. We value our customers' experience and satisfaction, and your review confirms the efforts we make every day. Therefore, thank you for your kind review, and we hope to see you again. Sincerely, Nilwan Ruswir, General Manager

Dear Ms. Catherine T., Thank you for taking the time to share your experience. We greatly appreciate your compliments regarding the cleanliness of the room, the delicious and varied food, and the prompt service from the staff. Providing a safe, comfortable, and child-friendly hotel environment is one of our core commitments as a popular family-friendly accommodation. The entire management and team sincerely hope to welcome you and your family back again on your next visit. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful experience with us. We are proud to know that the tranquil and serene atmosphere of our hotel provided you with utmost comfort. We are committed to maintaining this welcoming atmosphere and friendly service from all our staff. The management and entire team sincerely hope to welcome you back again in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback about your stay. We greatly appreciate your comments regarding the cleanliness standards and facilities of our hotel. We apologize for any inconvenience caused by the discrepancy between your telephone booking confirmation and the information in the online booking system. Due to the high processing speed of the online booking system, minor discrepancies may occur during system updates. Our hotel management takes this issue seriously and is working diligently to improve the coordination between the reception and the online booking system. We will do our best to provide better service and avoid any inconvenience during your next stay, and we hope for your understanding. Sincerely, General Manager, Nirvan Rasweiler

Dear Guest, we sincerely thank you for taking the time to share your wonderful experience with our hotel. We are very pleased and proud to hear that the sincerity and kindness of our staff left such a deep impression on you. We are committed to providing the utmost kindness and warm service to all our guests. Our management and all staff look forward to welcoming you back on your next visit. Thank you. Sincerely, Nilwan Ruswier, General Manager

Dear Ms./Mrs. Dwee, Thank you for taking the time to share your experience. We greatly appreciate your compliments regarding the cleanliness of the room, the friendliness of our staff, and the quality of our service. Maintaining our commitment to providing excellent service at every level is a core vision of our hotel, ensuring the comfort of all our guests. The management and entire team sincerely hope to welcome you back again in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Mr. Abdullah D., Thank you for taking the time to share your wonderful stay experience. We are delighted to receive your compliments on the friendliness of our staff, the convenient location near the city center, and the cleanliness of our swimming pool. Maintaining our high standards of delicious food and excellent service is a commitment we always uphold to ensure the satisfaction of all our guests. The management and entire team sincerely hope to welcome you back again in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for taking the time to review our hotel. We greatly appreciate your compliments on the excellent service and facilities. Your feedback on maintaining this level of quality will be a shared commitment by our management and all operations staff. We look forward to welcoming you back on your next visit. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We greatly appreciate your appreciation of our staff's friendliness and the quality of our service. Maintaining our commitment to providing the best service in all aspects is a core vision of our hotel, ensuring the comfort of every guest. The management and entire team sincerely hope to welcome you back again in the future. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Aston Gorontalo. We are delighted to hear that our child-friendly environment and children's pool can enhance your family vacation. Being the first choice for comfortable and safe accommodation for family and romantic getaways remains our unwavering commitment. The entire management and team look forward to welcoming you and your beloved family again on your next visit. Sincerely, Nilwan Raswir, General Manager

Dear Gentlemen/Ladies, Thank you for taking the time to share your experience at Aston Gorontalo Hotel. We greatly appreciate your appreciation of our hotel's family-friendly and couple-friendly amenities, including our child-friendly pool facilities. Providing a safe, comfortable, and enjoyable environment for guests of all ages is our top priority. The entire management and team look forward to welcoming you and your family back on your next visit. Sincerely, Nilwan Ruswir, General Manager

Dear Ms./Mrs. Dwy. W., Thank you for taking the time to provide feedback regarding your stay at the Aston Gorontalo Hotel. We apologize for any inconvenience caused by the lack of maintenance in our fitness center. Our management takes your feedback seriously and is currently planning a thorough inspection and maintenance schedule by our technical team to ensure all fitness equipment is functioning safely and efficiently. Thank you for your interest in helping us maintain the hotel's standards. We hope to provide you with an even better experience on your next stay. Sincerely, Nilwan Ruswir, General Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful experience with Aston Gorontalo. We greatly appreciate your positive feedback regarding the high standards of service and the warm hospitality provided by our staff. Maintaining these consistent and sincere service standards is our core commitment to ensuring the comfort of all our guests. The entire management and team look forward to welcoming you back on your next visit. Sincerely, Nilwan Ruswir, General Manager