Overall Ratings & Reviews WoodSpring Suites North Ft Worth Alliance TX Speedway

The front desk lady was really nice and the area was clean, however one of our beds had a very thin decorative cover and no real blanket, the halls smelled strongly of marijuana smoke although it wasn’t in our room luckily. We put that we had three people and still only got two towels and wash cloths and no hand towels. My brother was staying there as well and had no towels, no shower curtain. And the trash cans were full and we had to empty them from the previous people. The front desk closes at a certain time so there was no real way to remedy this. In addition to all that- I was charged an additional $85 for the room that I had already paid for. This was not for incidentals which I clarified when she charged it. I told her I already paid for the room through hotels.com and she assured me it didn’t charge until she put it through on the computer- this was false and I now have both charges on my card. There were children running back and forth all night and no curtains just blinds so the room was bright all night. I spent $100+ on this room and there’s no complimentary breakfast either, it just seems like a lot for such little amenities.

No hot water while we were there - front desk agent stated that they were working on it. Surprised and sad they never got it fixed. No coffee cups anywhere in the morning for complementary coffee. No hair dryer in the room. The barebones concept and price were great until the expected basics were left lacking. Front desk couldn’t have been nicer at check in, props to them! Very clean hotel.

Horrible! Full time residents live there. AC didn’t work. Clerk told us she needed everyone’s ID that was staying for her protection.

We enjoyed our stay.

Property was clean and staff was very friendly.

Wry clean and quit

Pretty decent stay , room was very clean and in great condition

Well lit, secure entry, spacious parking. Inside was clean and well kept.

Customer service was poor at best. The lady at the front desk has no business being in a customer facing position. We were given a room key to a room that was already occupied by a long term tenant, walked right into their personal lives. Informed the front desk lady, she never apologized or owned her mistake. Lesson learned. Hotels.com should remove this listing as an option

There were constantly little kids in the parkinglot. The airport is right there so be ready for them loud ahh landings. My car got broken into the night before I left. I realize this is no fault of the proprietor, but they aren't getting a full pass either.

Beds were extremely uncomfortable and the staff was hardly available and rude at times. Would not recommend staying here. 0 out of 10

Too many extra charges I was disappointed about the extra charge for additional devices and the one device wifi was very poor. The charge weekly for towels was ridiculous. Hotel was clean and adequate but I wont go back

No breakfast

Brianna & Trish are nice, caring & good manager/asst.manager the staff Everett, YaYa, Jasmine & Brandon are all so respectful & nice, if you have any concerns it’s addressed & brought to the manager on duty. Rooms & the wood floors were clean

The facility itself is great! Comfortable beds, very clean rooms, quiet other than the airplanes that are flying into and out of the airport but even that wasn't to bad The only thing that I had issues with is getting to and from hotel. The road construction is a nightmare!

Great location, rate, service overall

I specifically asked for and needed a handicap bathroom. I was sent an email confirming that our reservation was for a handicap accessible bathroom. We we arrived at 6pm- the room did not have a handicap accessible bathroom. This makes my husband’s bathing extremely difficult.

Good

It was good. The floor in my room was sticky and I had to clean it myself because it was not the my floors cleaning week. But they did provide a mop. Their staff was very kind and sweet. It felt like they were truly happy you were staying there. There were no pests and everything else was clean and very well maintained. The freeway is under construction so give yourself 10 extra minutes when going somewhere. It is not luxury so special requests will cost more, not sure how much, but it makes sense. I think it is a great value for what you are getting and those needing long-term housing, it really does help. I'm grateful for it.

It was a clean & tidy, comfortable