The location was hard to find due to the reception being on the second floor. Service, amenities, and location were a plus, right next to the Gran Via. some issues with the air conditioner, but they were fixed right away. I definitely will stay again.

Clean

Excelente lugar. La ubicacion perfecta para caminar, cenar y hacer compras. Es demasiado limpio, el mantenimiento en general espectacular. No se deben esperar instalaciones de un hotel de gran cadena. Al ingresar al edificio se ve una estructura sencilla pero al ingresar a la zona de recepción del hotel, el ambiente cambia completamente.

Excelente ubicación, muy cerca de la gran vía y muy recomendado el hotel, muy buena experiencia, me hospedaría de nuevo

Excelente ubicación!

Absolutely loved our stay here. The location was incredible, walking distance to everything you’d want to explore. The staff was beyond helpful and answered us almost immediately each time we called or messaged. Every time we visit Madrid we will be sure to stay at this hotel!

Clean room

Perfect location, rooms so clean and cleaned daily! Spacious with tea and coffee and a mini fridge. Fluffy towels and a small safe. Some work being done at the bottom of the building was quite noisy one night but it didn’t last long. Very comfy beds, and AC too. Perfect location for shoppers and loads of bars, cafes and restaurants nearby. 15 min walk to plaza major

Great location. Easy check in. Room was cozy and clean. Staff were friendly. 10++

This is a floor divided into rooms, not all rooms have Street facing windows as the photos (ours didn’t). It was clean and staff very friendly. Okay for couple of nights, very close to Gran Vía

Clean room, the staff was very nice.

Clean room, staff responsive through Whats App

Amazing location - right on the shopping sheet with a tiny balcony for people-watching with a cheeky gin and tonic. Really quiet with french doors closed. Amazing location. Walkable to everywhere. Room was lovely with everything we needed. Will definitely book again if we come back to Madrid. Thank you!

Great location and superior service from the hotel staff

Awesome sauce so great, amazing location highly recommend!

We loved our stay (3 nights) - super responsive staff, excellent location, and since our room was on the interior it was really quiet. Room was really comfortable and spacious and the king bed is appreciated - a rarity in European hotels! We would definitely stay here again.

The Location Was Beautiful everything very easy and the rooms. Very very nice and clean and they look like New.

Check in was terrible. This “hotel” is a floor in an apartment building divided into rooms. We arrived about 4:30pm and the exterior door to the building was locked. We followed someone in and then didn’t know where to go. There are no signs so looking at reviews I see it’s on the second floor. This door is also locked and no one responds to bell. I call number and message through Expedia app with no response. I checked if I missed an email, nothing. After about an hour a couple staying there came and were kind enough to provide us a number that was on the reception desk.This number was answered and I was told that check in information was provided to me by Whatsapp. I don’t normally use this app and never would have thought to check it, after accessing Whatsapp we were able to check in and reception came to the property quickly. This was just a total lack of communication. It was stressful to think we may not have had a place to stay in another country we were unfamiliar with. The room while small was clean and comfortable.

The area is very noisy and we were able to hear people talking throughout the night. The room was nice and clean with a very comfortable bed.

Great location, close to all the shops and restaurants. The was clean and cozy. Staff was friendly and helpful