Overall Ratings & Reviews Hotel Cristal Setubal

Good option for a short stay, breakfast options can be improved

Very nice hotel. Perhaps bathroom could be updated esp showers

Breakfast and dinner were very good staff were very helpful and friendly. The place was very nice.

The parking garage access is not easy The breakfast buffet is ok The market next door is great (we were there a saturday night and its a huge party in there wow.

Great service with a very comfortable room. Restaurant and service were top notch.

The hotel itself is OK however if you’re coming with a medium car don’t tempt to park at the garage. We scratched the car, if you have not a big car just really small car can park there or amazing driver. We ate dinner which was not amazing. The room was fine. I was itching all night and felt it wasn’t clean, although there was no evidence.

We enjoyed our stay at this hotel. The room was nice and clean and had one of the most comfortable beds I've stayed in at a hotel. The breakfast was very nice and had a lot of choice. Parking is underground and free but not for the faint of heart or anyone with a bigger car as its very narrow. We parked in the street one day but it was fine. My only negative is that we didn't find the staff very attentive. They would usually only speak when spoken to first and didn't seem to want to help with any issues that arose. We decided to have a cocktail at the bar but they tasted terrible and when we went to pay there was no one to be seen even though there were about six people waiting.

We enjoyed our stay. Rooms that face the sea are noisy in the morning. Otherwise very satisfied.

Limited parking options in the street. Interior parking garage can only accommodate very small cars. Hotel located within a residential area with limited options around the hotel in terms of restaurants.

The staff were super nice and went out of their way to help out in every way. Great breakfast and the best place for chicken was right across the street. Would definitely recommend.

Front desk staff seemed to have some negative attitude

Very good breakfast.

Just the check out is too early.

Good hotel away from centre.

Hotel Cristal close to the docks. Very clean and welcoming staff. Not the prettiest of areas, but good stay for reasonable price for stopover.

Great location for our needs, walking distance into the hub of town. Rooms are clean and beds super comfy. Breakfast was great, lots of choices.

The hotel is amazing with all its 4 stars. The rooms are nice and clean and the staff are very helpful. The one major bad thing about this hotel is the car park. Due to the car park being awkward and tight my car was damaged on the way in.

Very nice and quiet hotel. Great breakfast too

Room was nice and clean. We had dinner in the hotel and it severely was lacking. We were asked to order the buffet since the hotel was hosting a large group of people and the staff couldn't guarantee how long it would take if ordering off the menu. The hot food was warm and not a great selection The breakfast was the worst of the 7 hotels we stayed at while were in Portugal.Coffee was terrible and again hot food was warm The garage for parking was so tight to turn into the garage as well as making the turn onto the ramp.Thought I was going to scrape the side of the car getting in and out of the garage. Wish the staff had warned me. I would have left it on the street I would not book this hotel again

The property is disappointing, located in a run down residential area that is not very clean, backing dogs and animal droppings everywhere. The website pictures are misleading, the beach is several blocks away and is an industrial area. The website picture of beach are not reality. This is not a good hotel for long term stays. This is a dormitory hotel for tour buses. Everyday there are large groups that are in and out next morning. It is o.k for one night stays, but not good for longer stays. They advertise VIP access for platinum members, but basically they always don't have room for upgrade because tour groups get room priority. The front desk staff is not friendly and efficient, it seems they need basic training in hospitality. The breakfast crew was one of the exceptions, they were friendly and helpful much more than front desk staff. Ovrrall experience with front desk was not good. The noise from kitchen ventilation system was excessive in the room and was running from early morning for breakfast, lunch and late at night for late large tour groups. It took over a week to get a room change. There were some repairs needed in the bathroom that took over 3 days to get resolved. I would not recommend this hotel since there are many nicer hotels in much better areas with better prices in Setubal.