Overall Ratings & Reviews ZenHarmony Suites

We stayed here about a 6 months ago, was a good stay in a nice quiet clean room. This time we paid more for their best "Superior" room, first one was simply gross with handprints and fingerprints on the walls and switches. Room looked unmaintained. So we had them move us, ended up in a newer cleaner room, same room as 6 months prior but this time we had paid more. The text number they guve for contact stopped answering back when I asked for an explanation. Internet also didn’t work in both rooms and the pool was milky and literally falling apart (a number of kids were playing by finding tiles and had piles of them). Wont go back again...

Property itself could do with a little TLC but was in a great location, clean rooms, quiet and good and quick service. We will go back!

-My family stayed for one night. -The hotel let us check in at noon as we had to check out of our previous accomodation by 1100. -The lady that was working while we were there was super helpful and very kind to us. -We enjoyed the pool. My child LOVED the pool, he had so much fun in there. -We had to check out before 0330 in the morning as we had an early flight to catch. That part was a little bit of a hassle...we could not use the gate near our room as they keep the gates locked from 2100-0900, so we had to take all of our luggage to the main gate through the brick sidewalks and cobble stone. It was quite noisy, possibly woke up other guests. -The location was good, close to a lot of places to eat and shop. -I would stay again.

Property is dated....uneven grounds.Only access to one entrance ....our unit was right by an entrance but we had no access to it....had to walk to the main entrance.

Stay was good. Good service. Only thing was no kitchen sink stopper that work to keep water in. And Tv was only Mexican, could finger out how to change to English but did get stingray English music. It was only a 2 day stay so it was ok. Will stay again.

There is no restaurant on site even though it says there is one in the description of the hotel. No one working at front desk EVER! The only communication was with Whats App. Messages were replied to but it was inconvenient. No housekeeping services unless you pay for them. This was not what we expected. It was an apartment style rental that seems to be set up for more of a long term rental situation. We felt secure no issues there. There are also many gate entrances however those are only for long term guests so added a lot of unnecessary steps to your room. I wouldn't say don't stay here but be prepared for a very underwhelming stay! We never used to pool so can't speak to that.

When I arrived there was no one to greet me. Two lovely couples from Saskatchewan helped me out until the manager showed up. The unit itself was fine but not very well stocked. You start off with one roll of toilet paper and nothing to wash dishes with - I had to purchase my own. Not much in the way of cutlery or glassware but I was by myself so it wasn’t too traumatic. The pool area was great with plenty of seating and the size of the pool was good too. Would I go there again? Maybe because I know what to expect and if the price was right.

this is more of an apartment building than hotel. The three of us were given only one set of keys, and that included to only one gate, so coming and going was often very inconvenient. We were locked out initially and there was no one to greet us even though we arrived before 6 PM we never checked in or checked out; just talked to a security guard.

It was overall a great stay. The room was great and quiet but missing a few tiny details like a wastebasket for the kitchen and i had to find an ignition source to light the stove. But the staff was helpful when they could understand me and overall i would recommend this place!

Honestly, when we rolled up, we were skeptical. We glt walked half way in, even more skeptical. Didnt realise at that pount we were at an unrenovated potion of the property. Go to out building, was nice, inside was great, service was great, everything was great! Ill admit, property could use a little more care and pool need sa re-tile. But overall, very sstisfied! Our family wouod hapily stay again for a day, week, month or year!!!!

Our room was large and the beds were good. A few kitchen supplies were included. The grounds and pool have seen better days. For the price it was ok. Room cleaning staff were excellent and friendly.

Was not possible to get cleaned up properly as the shower had barely any water coming out. This is an old ran down place in bad part of town. Jorge and staff were very nice but this hotel is hopeless and dont even have a front desk open at all. Stay far away if you want to enjoy your vacation. We left on day 4 of 10 and still hoping for some kind of a refund.

Furniture is dirty, stained; towels were ragged, toilet has a black ring; building needs maintenance, it looks terrible. Manager asked to be paid in cash, stated the terminal did not work. Would never stay here again, nor I recommend this place.

Great location. Safe and quiet place for family.

The hotel was nice for the cost and i was only there for 2 nights. My only complaint was the sofa in the living room was stained. The pool was wonderful, the beds were comfortable and all the staff were great. The TV had a function for English language so i appreciated that not being fluent in Spanish.

I paid $371 for a week which was a positive. Negatives/questionables - Not clean - stains all over sofa, dirty dishes in cabinets and drawers upon arrival - You have to pay $10 each day you want cleaning service no matter how long you stay - No soap, but 2 semi used shampoos in shower - Oven didn’t light without a lighter - Safe didn’t work due to dead batteries which they replaced, but never brought a cover for the battery compartment which when closed was necessary to keep the batteries from falling out when closed. - Hodgepodge of kitchen utensils and supplies - inconsistent number of bowels, plates, glasses - Lax enforcement of published pool rules regarding glass and loud Music - I was initially only provided 1 towel, but was given more upon request. - Multiple buildings with some old and mixed in with the renovated ones - They did bring a sponge and dish soap when I requested them so I could clean my dishes. - You are expected to take out your own trash to the corner. - Water pressure low - Outside noises seemingly radiate into the building. - If you lose the keys you have to pay a locksmith to change the locks and provide extra keys - Many of the staff and seemingly their families live on site which is good and bad. Postives Interior gated free parking 2 bedrooms 54” Roku TV Clean pool on-site Partially manicured grounds Full kitchen with a small oven and stove GM readily available via WhatsApp

I really liked the full kitchen with gas stove. Full fridge with freezer. Thus is good for a long stay. Also has a laundry room for manual washing out your clothes. AC works well. Beds and couch were fairly comfortable too. Good location near grocery and market. 10 minutes walk to beach but quiet at night Pending on the guests.

The property was dirty, the room they assigned me was not clean, there is no elevator and I was on the fifth floor

Main issue is the water pressure is non existent and the staff are often not there making it difficult to ask questions. I also could not use the stove the entire time I was there (1 week) because it probably needed a lighter and there wasn’t one available

Stuff were nice, place was good I will definitely come back