Swiss-Belcourt Serpong
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Overall Ratings & Reviews Swiss-Belcourt Serpong
Traveloka (1,513)
8.7
Very Good
From 1,513 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.8
Service and Facilites
8.8
People often mention about Swiss-Belcourt Serpong
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Staff Friendliness (77)
Bedroom (77)
Accessibility (64)
Ambiance (63)
Bathroom (63)
Room Space (59)
Wifi (56)
Taste (52)
Hotel Area (50)
Check-in/out Time (47)
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Traveller Reviews Swiss-Belcourt Serpong
Number of reviews per page
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40
Customer reviews
C***a
Leisure
9.4
/10
Reviewed 2 week(s) ago
The staff are all friendly.
The rooms are clean, but there's only one trash can in the bathroom.
There's no trash can in the lobby area, so it's confusing where to dispose of your trash.
So, whether you're in your room or outside the lobby, there's a trash can.
The food is pretty good.
But they need more attention. The chicken porridge was cold, not warmed up. The fresh juice was gassy, so I didn't drink it.
The chocolate sprinkles were too oily.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
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T***q
Business
9.6
/10
Reviewed 2 week(s) ago
I stayed for 3 days.
When I went to bed, I found 4-5 strands of women's hair under the blanket, even though I checked in alone.
The bathroom was the same, with hairs strewn all over the floor and even on the walls.
I complained, but when I returned to the hotel that afternoon, I found several strands of women's hair still stuck to the bathroom and the walls.
It was uncomfortable because I had complained in the morning, but when I returned to the hotel that evening, the same thing still remained.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
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Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
cool, attractive location and adequate access, spacious and cool room space and clean bathroom, smiling service from FO and HK so that overall the service is good
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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Verified Traveler
Business
5.3
/10
Reviewed 2 week(s) ago
The bathroom floor's slope isn't ideal, causing most of the shower water to flow outward. This makes the bathroom dirty, difficult to dry, and uncomfortable. For breakfast you have to go to another hotel from the same group that is attached to the hotel. It was not comfortable because you have to get out from the hotel and passing through open area - smoking area, Breakfast quality is average, lack of variety, refilling of finished food was slow.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience caused. We will use this information to evaluate together with our team and have followed up with the relevant department to ensure that all guests receive an even better service and product quality in the future. We do hope to welcome you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
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Verified Traveler
Business
6.8
/10
Reviewed 2 week(s) ago
The room size didn't match the app's description, either in the photos or the floor space. The app stated 28m2, but the actual room was even less than 15m2. The mattress was a combination of twin beds, combined due to space constraints. The room wasn't soundproofed from outside noise.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Best regards from Swiss-Belcourt Serpong. Thank you for choosing Swiss-Belcourt Serpong as your family accommodation and thank you for taking the time to write us a review and share your feedback regarding your stay at our hotel. On behalf of the management, I apologize for any inconvenience this may have caused. We will use this information to evaluate our team and have followed up with the relevant department to ensure that all guests receive even better service and quality in the future. We look forward to welcoming you back to Swiss-Belcourt Serpong again. Sincerely, Ria Andrini, General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 3 week(s) ago
Overall, it's great.
The location is strategic, right off the BSD toll exit, near Pasmod, and close to residential areas. Access to the airport is also good.
It's comfortable and highly recommended, and the price is very reasonable.
There are plenty of places to eat nearby, and it's also a great place to find snacks.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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AH
Anwar H.
Transit
10.0
/10
Reviewed 4 week(s) ago
Hotel staff is friendly and responsive
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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sk
steven k.
9.7
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, location is easily accessible, rooms and bathrooms are clean.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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a***i
Leisure
9.0
/10
Reviewed 7 week(s) ago
If you stay here, you can probably request a room that is not so close to the KRL train tracks.
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2 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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D***y
Staycation
9.7
/10
Reviewed 10 week(s) ago
I love staying here. It's comfortable and close to everything.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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h***y
Leisure
10.0
/10
Reviewed 10 week(s) ago
Nice place to be there, I like the room ambience and material quality.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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S***i
Business
8.5
/10
Reviewed 11 week(s) ago
During my stay, the Swissbel Court staff were all friendly. However, when I went to Swissbel for breakfast, there was no friendliness, especially the female staff at the restaurant. It's a shame that a 4-star hotel has a lower quality staff than a 3-star hotel. The food during my 2-night stay was almost the same, and the last day all the food was salty.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We truly appreciate your comfortable atmosphere and the excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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B***d
Staycation
10.0
/10
Reviewed 12 week(s) ago
A safe, comfortable hotel with helpful staff. A 24-hour convenience store, and numerous cafes and restaurants in the surrounding area. Check-in and check-out times are flexible, and guest requests are responded to quickly.
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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DK
Dwi K. H.
8.5
/10
Reviewed 12 week(s) ago
This is the second time my family and I have stayed here. The hotel is clean and comfortable, the staff is friendly, and check-in was quick. The food is very varied.
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3 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes to you from all the staff at Swissôtel Belcourt. Thank you for your review of Swissôtel Belcourt. We are very grateful for the comfortable atmosphere and excellent service you provided. We wish you and your family good health. Thank you! General Manager Leah Andolini
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wy
wbdz y.
9.4
/10
Reviewed 12 week(s) ago
The hotel service is okay. It's just that it's quite close to the train line. The noise can get into the room quite a bit.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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B***y
Business
8.5
/10
Reviewed 12 week(s) ago
Good one. Affordable price with good locations.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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m***a
Business
8.3
/10
Reviewed 13 week(s) ago
Please have breakfast at Swiss-Belcourt
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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m***a
8.3
/10
Reviewed 13 week(s) ago
It's better to have breakfast separately from the Swiss-Belhotel because it's far if you have to go to the Swiss-Belhotel
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We would like to extend our warmest wishes from Swiss-Belcourt Serpong. Thank you for taking the time to write a review of Swiss-Belcourt Serpong, especially of our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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r***l
10.0
/10
Reviewed 13 week(s) ago
nice and comfortable, fragrant, friendly staff and clean
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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H***s
10.0
/10
Reviewed 13 week(s) ago
It was a good experience, really good with a very affordable price.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warm greetings from Swiss-Belcourt Serpong. Thank you for taking the time to rate Swiss-Belcourt Serpong, especially for our comfort and excellent service. We wish you and your family good health and look forward to welcoming you back to Swiss-Belcourt Serpong in the future. Best regards, Ria Andrini, General Manager
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Number of reviews per page
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40
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