7.6
Pleasant
From 31 reviews
Provided by travellers on
Cleanliness

7.5

Room Comfort

7.3

Meal

8.1

Location

7.9

Service and Facilites

7.4

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Traveller Reviews Hotel Bintang Mulia

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Customer reviews
suliarni
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7.0
/10
Reviewed 2 week(s) ago
The room is spacious, but the bed is very uncomfortable to sleep on. The AC is not cold at all, and if you want to call the hotel staff, the phone also can't be used. The bathroom sink drain is leaking, so if you use it, it leaks onto the floor
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Accommodation's Reply
07 Jul 2025
Sorry for the inconvenience, Mrs. Suliarni. Thank you for your comment, this is our priority, hopefully this will not happen again to you in the future.
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A***l
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8.5
/10
Reviewed 20 week(s) ago
Good stay. Good wifi. Good breakfast
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Accommodation's Reply
05 Mar 2025
Thank you very much for your input, sir/madam, we look forward to your next arrival.
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H***h
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Transit
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8.9
/10
Reviewed 31 week(s) ago
The deluxe room is spacious and quite clean. There is a water heater in the bathroom and a kettle. The parking lot is also large. The refrigerator in the room was broken, but was quickly replaced. The sink pipe was leaking. Breakfast at 7:14.
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1 people find it helpful
Accommodation's Reply
18 Dec 2024
Thank you sir/madam for your input so that in the future we can do better, guest comfort is our hotel's priority.
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C***i
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Business
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10.0
/10
Reviewed 52 week(s) ago
Great, the food is delicious and clean.
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R***e
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8.7
/10
Reviewed 70 week(s) ago
The bathroom door was difficult to lock, the towels smelled musty.
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3 people find it helpful
M Fadli h.
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6.0
/10
Reviewed 93 week(s) ago
Old hotel. Already old. Should be rehabbed.
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1 people find it helpful
Roni R.
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4.8
/10
Reviewed 138 week(s) ago
We paid 450,000 breakfast, didn't have breakfast, the room smell wasn't good, the rating was bad.
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4 people find it helpful
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riantri b.
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8.5
/10
Reviewed 141 week(s) ago
Sarapan tidak memadai. Banyak tikus berkeliaran di plafon.
1 people find it helpful
Accommodation's Reply
11 Nov 2022
We, from Bintang Mulia Hotel, apologize profusely for the inconvenience to you. Thank you for staying at our hotel, in the future we will fix everything.
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bambang j. s.
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6.3
/10
Reviewed 173 week(s) ago
The room booked does not match the one available. Order 1 single single bed room, there is 1 king size single bed room. Wifi is off. There is no bath soap & shampoo, only hand washing soap.
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3 people find it helpful
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