Susilo Residence 10

Explore Susilo Residence 10
8.1
Very Good
From 286 reviews
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Cleanliness

7.9

Room Comfort

8.0

Meal

7.7

Location

8.1

Service and Facilites

8.1

People often mention about Susilo Residence 10
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Ambiance (11)
Bedroom (11)
Staff Friendliness (9)
Bathroom (8)
Hotel Area (8)
Accessibility (7)
Surroundings (6)
Room Space (6)
Soundproof (6)
Distance to City Center (5)
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Traveller Reviews Susilo Residence 10

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40
Customer reviews
I***I
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Transit
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10.0
/10
Reviewed 5 week(s) ago
Good... Friendly... Comfortable... Clean... Neat.
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1 people find it helpful
M***o
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
According to the price, easy access to everywhere
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1 people find it helpful
A***l
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Leisure
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5.0
/10
Reviewed 6 week(s) ago
1. The picture doesn't match the actual property. 2. This isn't a commercial inn, but an old, neglected boarding house. 3. Enter through the hallway, continue to the back of the house, up the stairs, and the room on the 4th floor is dirty and unkempt, with the entire hallway, stairs, and path leading to the room reeking of cat urine. It's cramped, stuffy, and smells of cat urine. 4. The room is spooky, with neglected furniture, no hangers in the closet, and oddly enough, there are two bathrooms in the room. 5. I paid for 4 nights, but due to the conditions, I checked out the next morning after one night. I asked for a partial refund, but I couldn't. 6. This is enough for me. It's better to find an OYO or RedDoorz room with clear standards of cleanliness and amenities.
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+4
1 people find it helpful
S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 9 week(s) ago
humid, and had to go up to the 4th floor, so tiring.
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Verified Traveler
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Transit
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9.4
/10
Reviewed 14 week(s) ago
The staffs are very friendly and accommodating. Very recommended.
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L***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 18 week(s) ago
You can't stay here, your money is just wasted and there's no responsibility at all, people need it immediately, why bother paying attention to the rules... what a huge loss, won't order here again...
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Accommodation's Reply
08 Oct 2025
Our house policy has a no child allowed rules. The guest booked a standard single room for 1 person but brought a child along. We have guests that wants peace and quiet to ret and enjoy. Our staff strictly enforced the no child allowed policy. The policy and rules are for the enjoyment of the guest and applies equally to everyone.
k***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
For transit, the bed is okay... Thank you
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A***a
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Transit
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8.4
/10
Reviewed 24 week(s) ago
The staff was helpful but the AC didnt function properly. But all in all, if you just need a room to sleep in, this place is okay.
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J***s
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8.1
/10
Reviewed 36 week(s) ago
There are hot water facilities but they cannot be used because the electricity is not sufficient.
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2 people find it helpful
A***e
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Business
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8.5
/10
Reviewed 38 week(s) ago
The appearance from the outside is a bit unconvincing, especially since I came at night. It turns out the room is quite comfortable.
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+2
6 people find it helpful
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DANIEL L. W.
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8.5
/10
Reviewed 44 week(s) ago
It's according to the price. Next, please put the towel in plastic, min.
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2 people find it helpful
Z***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
The place is located at the back of the main house, you will pass a dirty narrow way and stairs, which is not really convenient when you have a luggage with you. No cancellation and no refunds if you don't like their disagreeable place.
3 people find it helpful
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Sigit P.
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8.2
/10
Reviewed 51 week(s) ago
I booked for my sister and she brought a 1 year old baby, according to her the guard was friendly and nice, but because they ran out of rooms she got one on the 4th floor, it was quite tiring because she brought a baby
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1 people find it helpful
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Mulyono
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8.5
/10
Reviewed 52 week(s) ago
This is the 6th time I have stayed here, it is still good, comfortable & the price is very friendly, thanks
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3 people find it helpful
N***o
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6.0
/10
Reviewed 55 week(s) ago
The room is ok but the sofa is dirty and the hot water doesn't work.
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4 people find it helpful
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Mulyono
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Staycation
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8.5
/10
Reviewed 59 week(s) ago
Good, this is the 5th time staying here, I don't know why I really like it, just like staying here ❤️❤️
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2 people find it helpful
Y***I
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
for me everything is okay... for staying overnight for a day it's okay... everything is clean... the AC is on... there are a few mosquitoes... but when the AC is on... the mosquitoes are gone... but everything is nice
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5 people find it helpful
Ricky F.
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8.5
/10
Reviewed 61 week(s) ago
Nice room even a small room, nice helper, for 1 or 2 days short stay I think it's a good choice
1 people find it helpful
Accommodation's Reply
20 Dec 2024
Hi Ricky, thank you for your positive review. Pls note that we have bigger rooms starting from 16SM. Our Junior Suite comes with a Queen size bed, sofa and living room. Executive Suite comes with a Queen size bed, 2 seater sofa bed and a living room. Thank you Susilo Residence 10
c***n
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Business
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6.5
/10
Reviewed 63 week(s) ago
The room is ok, quite clean and has enough space. However, the bathroom is too small for adults so it is a bit difficult to take a shower (too tight), then unfortunately the water heater is not used because when it is turned on the electricity goes out immediately (even though the AC and lights have been turned off). The cleanliness in the hotel area is also not well maintained, especially on the lower floors, the road access to the hotel is also blocked in the morning and evening (a bit difficult for MUA needs), then suddenly there is a car parking fee of 20,000 which was previously not in the hotel's detailed information and the security guard/vehicle guard is also not very friendly. But the receptionist is friendly and very helpful even though she looks old. Maybe next time you can have a male employee for other needs such as helping to lift heavy items, especially if you get a room on the 4th floor considering the stairs access is quite difficult if you bring large and heavy items such as suitcases.
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3 people find it helpful
Accommodation's Reply
05 Dec 2024
Dear guest, our listing indicated there is no car park facility. It is a private arrangement between the guest and the security. Thank you Susilo Residence 10
muhammad kharisman
icon-origin-TRAVELOKA
4.8
/10
Reviewed 63 week(s) ago
Dirty, TV broken, no hot water,
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Accommodation's Reply
28 Nov 2024
Hi Kharisman, we have investigated your feedback. Our findings are 1) You book 1 single for 1 guest and you bring another guest. Our staff inform you the room you booked is for 1 guest only.. 2) You are unhappy about it and insist. 3) You and your guest both dirty the toilet. 4) TV is working fine bcoz the next guest has no problem watching TV. We thrust our guests' genuine feedback with respect and seriousness. You have broken our house policy against our staff's advice. We believe this is a retaliatory feedback. We will take this up with Traveloka. Susilo Residence 10.
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