7.5
Pleasant
From 178 reviews
Provided by travellers on
Cleanliness

7.3

Room Comfort

7.2

Meal

7.3

Location

7.7

Service and Facilites

7.4

People often mention about Hotel Telaga Inn Sarangan
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Accessibility (8)
Ambiance (8)
Bedroom (6)
Bathroom (5)
Hotel Area (5)
Staff Friendliness (4)
Activity Option (4)
Surroundings (3)
Family Friendly (3)
Wifi (2)
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Traveller Reviews Hotel Telaga Inn Sarangan

Number of reviews per page
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40
Customer reviews
R***y
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
The hotel is not well maintained. It does not match what is uploaded in the app. If the price is that much, you get it, don't expect much.
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
According to the price, the place is a bit old but clean. What made me choose here is because it is close to the lake and other hotel options were already full 😁
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3 people find it helpful
B***j
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Don't stay here, the hotel is scary, zero facilities. The hospitality is only from the app, poor people who want to stay. The picture doesn't match 😠😠
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2 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 14 week(s) ago
The hotel room was dirty and there was no hot water. The atmosphere was not good.
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1 people find it helpful
m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
For the price of 300, the facilities are very inadequate. The shower head is detached, there are no towels and toiletries, even a mat is waiting to be asked for and then given, and it is not in a clean condition.
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1 people find it helpful
P***O
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Friendly staff, friendly owner, only one drawback, please pay more attention to the hot water, considering that it is cold in the highlands, you really need warm water for bathing.
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2 people find it helpful
Accommodation's Reply
10 Feb 2025
Thank you very much for your trust in staying at our hotel. We will follow up on your feedback immediately and we hope that if you visit Telaga Sarangan again, you will stay at our hotel again.
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A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.3
/10
Reviewed 27 week(s) ago
dirty room is not suitable. the paint on the walls is peeling.. shabby bed sheets. bad smell. the bathroom smells of dirt... not like the one in the photo on traveloka.. unprofessional. I ordered and paid for 3 rooms but was provided with 2 rooms and I was told to go upstairs which was clearly my order below.. I didn't end up staying here even though I had booked and paid. there was no/could not communicate with the hotel manager. after I arrived I complained and was answered that I didn't know and didn't know by the hotel staff. really if there was a minus 100 value.. I would give minus one hundred (-100) for the overall assessment. I was really disappointed.
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6 people find it helpful
d***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 27 week(s) ago
the hotel is very inadequate, expensive, broken shower, broken TV, broken room door, broken toilet, no hot water, no wifi, slow and rude receptionist. no nameplate. really regret booking through traveloka, it doesn't match what is displayed on traveloka. please friends, don't be fooled like me.. it's better to book on another application.
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2 people find it helpful
Elsa P. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 40 week(s) ago
The TV doesn't work, no wifi, hot water is useless, I'm sure the pillowcases haven't been washed because they smell of other people's dirty hair, the person in charge is quite good and the MMCB is friendly, but the room facilities don't match what is stated in the app.
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7 people find it helpful
Tri O.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 41 week(s) ago
The hotel no longer exists but is still listed.
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Rio W. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 43 week(s) ago
This hotel's nameplate is gone. When checking in, the front of the inn looks old and spooky. Maybe it's painted in bright colors. The large parking lot is nice. It's just that there is no hot water for bathing. The water and weather there are cold. Not suitable for out of town.
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5 people find it helpful
F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 44 week(s) ago
No when I came there was no guard at all and after waiting 15 minutes I finally left.
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2 people find it helpful
M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 47 week(s) ago
Many things are broken, the TV is broken, there are no power outlets, there is no wifi, the shower is broken, there is no hot water.
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1 people find it helpful
I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The hotel location is before the turn towards Telaga Sarangan. The hotel staff is friendly, the price of hot coffee is only 5000. The room is spacious. But unfortunately there is no hot water 🥲.
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3 people find it helpful
H***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Worth it for the price of 50 thousand to get a comfortable and clean room, there are 2 mattresses. Strategic location very close to Lake Sarangan. The bathroom is clean, comfortable, the water is running well. The environment around the hotel is very comfortable and there is no noise from other vehicles. It's just that there is something missing, room 205 doesn't have a castle. It would be better if you were given a kastok for clothes hooks so they can be neater. Thank you, if you go to Nest, you will definitely stay there again.
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5 people find it helpful
R***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 56 week(s) ago
In terms of friendly service. Inadequate facilities. The TV is there but can't be turned on. There is no hot water. The paint on the walls is also dull. Pay more attention.
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4 people find it helpful
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 58 week(s) ago
Be careful if you want to book this hotel.
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6 people find it helpful
f***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
Please return the room price to what it used to be, around 100 thousand but with adequate facilities. Currently the price is less than 50 thousand but the water is off. This hotel has been my subscription for a long time, if I go to Sarangan I definitely come here, because it is clean, comfortable, the lady who guards it is friendly. Hopefully it will be noticed. Thanks.
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5 people find it helpful
r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 59 week(s) ago
1. The newly mopped floor is still wet, even though check in is at 3. 2. The water is off (this is the most fatal) 3. No towels. 4. TV has no signal. 5. No wifi. For a hotel of this class, the service is the worst in my opinion, it is very inadequate.
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5 people find it helpful
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 59 week(s) ago
The hotel does not match the photo, the bathroom water is dead, the bathroom is dirty. Very unfortunate.
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