8.3
Very Good
From 214 reviews
Provided by travellers on
Cleanliness
8.4
Room Comfort
8.5
Meal
8.1
Location
8.4
Service and Facilites
8.5
People often mention about Grand Sydney Hotel
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Room Space (5)
Distance to City Center (4)
Staff Friendliness (4)
Wifi (4)
Ambiance (4)
Bedroom (4)
Bathroom (4)
Surroundings (3)
Check-in/out Time (3)
Soundproof (3)
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Traveller Reviews Grand Sydney Hotel
Number of reviews per page
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40
Customer reviews
Marwan
Leisure
9.4
/10
Reviewed 4 week(s) ago
Clean hotel, spacious room, cold AC, thank God there is a free shuttle to Batam Center Harbor.
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N***a
Leisure
6.5
/10
Reviewed 23 week(s) ago
1 room breakfast quota for 2 people, because I was alone I wanted to take it to the room, but the restaurant staff did not allow it, the menu was limited and not comparable to the price of the room, I stayed at this hotel from 8 to 9, 9 to 10
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1 people find it helpful
Accommodation's Reply
04 Mar 2025
Thank you for your review. We apologize for any inconvenience caused by the breakfast policy. As per hotel policy, breakfast is served in the restaurant to ensure a more comfortable experience and up to our service standards. However, we understand that there are certain circumstances, such as guests who are unwell, where we may make exceptions. If there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back in the future.
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L***i
Staycation
8.6
/10
Reviewed 29 week(s) ago
The room is nice, neat and clean. Only the facilities are less than satisfactory, for example the WiFi is intermittent and the TV channels are often jammed.
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4 people find it helpful
E***a
8.8
/10
Reviewed 29 week(s) ago
Although the swimming pool is not too big, it is enough for children. There are also mini games. But there are not many tools. Next time, don't increase the price again. Feelings keep increasing. Hehehe
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S***A
Staycation
8.5
/10
Reviewed 29 week(s) ago
very comfortable and the staff are helpful and polite
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j***i
9.4
/10
Reviewed 64 week(s) ago
All the staff are very helpful and friendly. The bathroom with jacuzzi is very nice and clean. Next time I stay, please give me the same room again.
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3 people find it helpful
Jowi
8.5
/10
Reviewed 66 week(s) ago
Tempatnya dekat dengan food court.
1 people find it helpful
Fk
Frans k.
9.7
/10
Reviewed 81 week(s) ago
Servis dan layanan bagus, cukup puas. Layanan sarapan makanannya bagus, banyak pilihan.
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k
kurniawirawan
8.5
/10
Reviewed 81 week(s) ago
Kamar bersih, akomodasi baik, mantap.
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YS
Yani S.
8.5
/10
Reviewed 84 week(s) ago
Good service is also good anyway 👌.
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SS
Safarudin S.
5.1
/10
Reviewed 85 week(s) ago
Hotel with the worst service I have ever encountered. Anyway, I've given up d.
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1 people find it helpful
TE
Tri E.
9.4
/10
Reviewed 91 week(s) ago
It's really recommended to stay here, the service is friendly and the rooms are clean, so you can stay here again when you go on holiday to Batam.
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2 people find it helpful
sentosa t.
8.5
/10
Reviewed 96 week(s) ago
Mantul, really great, not expensive and comfortable
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1 people find it helpful
MS
Mahmud S. F.
5.1
/10
Reviewed 103 week(s) ago
Hotel paling paling kotor yang pernah di temui. Harga mahal. Zonk. Meja berdebu, lantai kamar dipenuhi sayap rayap bahkan rayap hidupnya berjalan di sprei kasur, sprei berbau dan ada rayap. Kamar mandi kotor dan air mampet. Kunci kamar jam 5 subuh sudah tidak bisa dipakai lagi. Mesti di cas ulang. Padahal baru masuk sore.
4 people find it helpful
Achmad F.
8.5
/10
Reviewed 104 week(s) ago
The hotel is quite spacious, but there are still no guests. Breakfast is delivered to the room if there are not many guests, buffet if there are many guests.
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1 people find it helpful
Asep R.
6.0
/10
Reviewed 111 week(s) ago
Sorry beforehand, in front of the hotel there is no security guard or employee to greet, the check-in service is okay... when I go to the room, the sheets still have hair, it's not clean enough, at night. 22 past the smell of cooking smelled into the room, the bathroom had a small shower of water right beside the door, there was still hair and trash, the bathroom blower didn't work, the pillow still smelled bad. At breakfast, yes... it's not satisfying with that room price...
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1 people find it helpful
SO
Stanley O. S.
9.7
/10
Reviewed 120 week(s) ago
Overr all the service is very satisfying, maybe the food menu can be made even more varied. Very highly recommended this hotel.
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MW
M Wahyu K.
9.7
/10
Reviewed 122 week(s) ago
This hotel is perfect for staycation. It 's located in the city center. Their service was impeccable! Every staff member has a great command and were very professional.
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MJ
Muhammad J. S.
9.7
/10
Reviewed 123 week(s) ago
Satisfied with the fast service, the hotel is clean, smells good, complete facilities, worth it.
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ricky r.
8.5
/10
Reviewed 125 week(s) ago
Super spacious room, strategic location and complete facilities at a super economical price.
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