The hotel is not responsible. I ordered this from traveloka, I already paid. But after arriving at the hotel, the clerk said the application that I used was Traveloka, Oyo, even though there was no written Oyo in the application. So they just let go. If they are no longer working with Traveloka, don't bring up the name of the hotel in Taveloka. Use says Traveloka oyo. Delete it so as not to harm the customer. So disappointing