Staff are lovely, the room is comfortable and clean, in a good location close to restaurants and cafes.

The best hotel out of all my stay in Vietnam. Very friendly and helpful staff, even helped us communicate with our tour guides and recommended restaurants. The room was spacious and clean. Location is close to lots of restaurants and cute shops. Would return next time I visit Hanoi for sure.

The hotel is very strategic. The room is huge. The breakfast is so delicious, and also the staff is so friendly.

The hotel is conveniently located. The staff are friendly and helpful.

I really like the service of the receptionists. They are very friendly and nice.

The hotel staff were extremely friendly and helpful. They always tried to find a solution to any problems we encountered, such as helping us find the nearest optician to repair our broken glasses.

Family vacation is very fun, small hotel but good

I am satisfied. The hotel is clean and the staff is enthusiastic. I rate it 10 on the scale.

The room is full of dust, I confirmed a window room but they gave me a normal tiny room

We love how Lucky, the evening female receptionist, treated us like her parents. She shared some cookies with us because we were at the hotel during the mid-autumn festival. She was so lovely and bubbly, always bearing with her an exceptional customer oriented service. Wishing her the best of luck! We also took a day trip with the help of a male staff, who shared a detailed info on which trip to take without pushing us too much to buy.

We checked in at night, and the receptionist greeted us warmly and informed us about the night market and its directions. This hotel is located in a strategic location, just walking distance to Pho10 (don't forget to try this famous and tasty pho!) and the night market. The next day, although we had checked out in the morning, the staff kindly allowed us to have a shower at night before we caught the night train to Sapa. Overall, I had a nice stay in this hotel, enjoyed a good variety of breakfast, and was very happy with the friendliness of the staff.

We checked in at night, and the receptionist greeted us warmly and informed us about the night market and its directions. This hotel is located in a strategic location, just walking distance to Pho10 (don't forget to try this famous and tasty pho!) and the night market. The next day, although we had checked out in the morning, the staff kindly allowed us to have a shower at night before we caught the night train to Sapa. Overall, I had a nice stay in this hotel, enjoyed a good variety of breakfast, and was very happy with the friendliness of the staff.

Clean, entering the hotel smells very nice

The hotel is easy to find, close to the center and delicious places to eat! Friendly staff and enthusiastic guides! Clean, airy room. The toilet and bathroom are reasonably arranged! Diverse food. Plus point: you can book in advance to bring along if you are running out of time.

Good location. Friendly and enthusiastic staff.

The hotel staff are very friendly. My family felt welcome here. The location is very convenient in the old quarter of Hanoi. The rooms are spacious, airy and very clean.

Great location, clean rooms, easy access, friendly and attentive staff!

The Vietnam noodle in the restaurant is very tasty.

The hotel need to pay attention to cleaning prevent inspect occur as my experience.

Good service, fully equipped rooms. Friendly and professional staff.