Overall Ratings & Reviews Apartment The Suites Metro by Lupie

The room is hot, not according to the photo, no toiletries, not even towels, too complicated to check in and check out, the security is like they don't have a salary, they don't smile, the sofa is broken, not recommended at all, no wifi, no plus points, the AC has to turn off every 5 hours, it's better to look for a hotel than here, not according to the photo, don't be fooled

The owner is dishonest, the deposit was written as 150 thousand, but they asked for 200 thousand, and when checking out the deposit was only returned as 165 thousand even though no one damaged any facilities in the room.

Already paid but not given the key, refund also not possible, the owner of the apartment is not there, from the application there is no resolution whatsoever. Not recommended, just look for another one even though the price is cheap

Seriously tired. Don't rent here. The AC only lasts for a few hours. Teasing the person again.

Saya datang jam 7 malam, sangat-sangat tidak sesuai dengan gambar yang di up di aplikasi seprei, Hordeng sangat kumuh seperti tidak pernah diganti. Tembok-tembok banyak hancur sangat-sangat tidak sesuai dengan harga 720rb sekian🙂 terus ada kena charge lagi bahkan bayi di bawah 1 tahun pun 175rb + depo 150rbu, di chat bahasa dia kurang sopan padahal saya sebagai tamu seharusnya dihargai ketika komplen listrik ke jepret bahkan di banding-banding kan dengan tamu sbelumnya padahal namanya tamu pasti berbeda apalagi tamu datang menginap pasti dalam keadaan yang capek luar biasa. Baca chat lagi yang kurang sopan dan menyinggung😀. Sebelumnya pun saya menginap di Apartemen lain gak pernah ada jepret-jepret mau apapun berbarengan saya nyalain juga (banyak minusnya)🤣. Lalu mungkin seharusnya lebih ditingkatkan lagi kejujurannya dalam memasang iklan yang benar sesuai unit yang disediakan dan lebih menghargai dan sabar membalas chat para tamu,😁.

Standard rooms are quite clean. But the service is not friendly. Doesn't respect guests.

The owner is not friendly, the photos attached to the application do not match reality.

The service is not pleasant at all. The owner is too strict and interferes too much with privacy, we feel disturbed because we are constantly being monitored from CCTV and we are often followed when we leave the room. Very very not recommended.

Saya menginap di unit C20/25. Awal pesan di aplikasi sudah malam dan langsung konfirmasi via WA kalau datangnya agak malam. Saya di WA terus dengan nada mengeluh. Sesampai di lobby, saya diminta bayar 130/orang karena bawa 6 orang, yang harusnya 4 orang. Setelah sampai depan kamar, ibu-ibu jutek udah di dalam dan seakan menyidang kami dengan kata-kata mengancam. Lalu paginya sudah di WA terus untuk cepet-cepet check out, padahal batas check out itu jam 12 siang. AC juga katanya harus dimatikan 3 jam sekali. Dispenser katanya rusak padahal gak rusak. Mungkin karena takut listriknya habis padahal kami bayar bukan numpang.

We were kicked out of the apartment and our money was not returned.

Facilities are not optimal. Ask for an unexpected extra fee.

The water in the bathroom came out very little. Excess people are charged. Excess charge is not given a receipt for payment.

Not recommended, the place sucks doesn't match the photo. Sheets were never changed. Gembell is the point.

It's actually okay okay just to take a break. + complete cutlery. + complete cooking utensils. + okay mattress, blankets are also available. But if you have fun for young people or celebrations, it's not recommended. I confirmed that I would be late checking in because I was still on my way and he said it was okay. But when I arrived at the location, I was asked for 30 thousand, he said, to pay for the person who kept the key even though the person didn't deliver it to the unit either. Deposit 100k + ID card withheld. Too strict in my opinion who feel they have rights as a customer. Too many rules and restrictions: - AC must turn off every 5 hours. - AC is not cold enough. - if the air conditioner is on, the dispenser does not turn on. - Garbage must be disposed of by yourself. - smoking AC must be off. - no towels and toiletries. - her mother is a jerk. - I ask to extend 1 hour max check-out at 1 pm. At half past 1 I was about to check out, but he was angry and said I was not committed. Isn't it better if you check-out earlier? Because he himself said he wanted another lease. And there is one thing that I find disrespectful is that he checks CCTV without knowing what it is for. My friend who went in and out because we had a celebration, checked and said, how come there are a lot of boys going in and out at night?" Asked for honesty as if it was a hostel (?) Then in front of the door there was a puddle of water which for some reason but suddenly his mother told us to clean it as if it was our fault.

The apartment is clean so it's comfortable.

Service is not polite and not good.

The apartment is clean, just calling to get the key is a bit slow response.

It's not very comfortable, gallon water smells really bad, then when I checked in, I came and said the price was wrong, I just regretted it.

Please don't be tempted by low prices, I checked in late asking for an hourly fine of 50 thousand and there must be a guarantee of 100 thousand. I prefer not to check in even though it cannot be refunded, from the start we arrived the service was not polite and unethical, this is my lesson to be more careful in apartment rentals. Look for the money that is a blessing, ma'am, we don't know how long our health will be. Thank you.

Late check-in will be fined. Initially asked for 30 thousand suddenly asked for 50 thousand. This is a late check-in, as far as I know, I will be fined if I check out late. Even though if we are late checking in, it doesn't hurt anyone, after all, I already paid through the application. The way to collect the money is also not polite, really bad experience. Not really a recommendation for those who want a staycation in this unit. Unprofessional.