Overall Ratings & Reviews Courtyard by Marriott Jekyll Island

We came here for a weekend getaway. It was so nice and quiet. We had a beautiful oceanfront room. I definitely will stay here again. Also, the beds slept wondwrful. Easy access to the beach and pool. Nice restaurants close by. A great place to getaway to for the week or few days.

Disappointed had an view room 455. 1st day killed some bugs crawling on table. Always fearful for roaches. I called front desk, said they would have someone up immediately. No one ever showed. OV room was far corner from ocean. Couldn't use balcony comfortably as it had a huge vent that sounded like a jet engine on take off. I usually go to the Westin but thought we'd give the Courtyard a try. Next time back to the Westin.

Somehow I got Covid while staying there. Came home sick. Had been hope all week on vacation then came to the hotel for the weekend and got sick.

Great place to visit

Second time staying at this hotel. Everything went great, room was what I had booked, and food and drinks were delicious. The only negative was the lack of housekeeping. We stayed 6 nights, and had to ask multiple times for towels, and even toilet paper. My mom also had to request new bedding, and she had to change it herself. I know this sounds very minimal, but one of the great things about a hotel (with a daily destination fee) is not having to think about those things, so it was a little disappointing!

Terrible

Decent place but very slow service. Room cleaning not done on the correct day and ZERO drawer and closet storage for clothes. Literally had to live out of the suitcases

My stay was Awesome!!

I booked via expedia. I elected to not require cancelation insurance. I called the front desk and was told they had a working hot tub. This is why i reserved a room there instead of the Westin. I arrived after mudnight and was told the hot tub was working in person. That's all i wanted ! I woke and watched people move toward the pool. I told my fiance we needed to get out there now because i wanted to soak before it was crowded.. we dressed for it, got inside the pool area just to find it was caution taped off and not in service. The front desk said " they just needed time". I explained time is something i didn't have.. i will never return ! I booked a room at the Westin and we went there to be poolside.. i called that evening to ask about the hot tub. They said it wouldn't be fixed that day.( i had hoped it would be since several hours had passed.. I had two hotels booked in one day. I paid for two rooms because i went for a 2 day excursion to relieve stress just to be upset and worse off the when i woke to begin my day.. Never again ! The Westin came through.. i just wish they kept the hot tub.

Checked in for a long weekend. Upon arrival noticed the carpet in the room was wet near the sliding glass door and air conditioner. Notified front desk and they attempted to clean the carpet. By the next morning, the room smelled extremely mildewy and just generally a terrible odor that would just about knock you back when we walked into the room. Attempted to change rooms by hotel was fully booked. So we had to pack up our stuff and go find ourselves another property to stay at. You would think at a minimum the hotel would at least comp the night. But instead, they charged us full freight plus the daily destination fee and we had to pack up all of our stuff and move to an another hotel about half mile down the beach. Terrible customer service philosophy.

This hotel is attractive and well located on the beach not too far from the central beach shopping and dining area. The room was nice, but small with very limited drawer space. The bathroom was very nice, the bed comfortable and the view very nice. The loud a/c units made sitting on the room balcony less enjoyable, but I’m not sure there is anything that could be done about that. The pool, pool bar, and weekend entertainment were very nice. The restaurant was just okay with very limited menu. Breakfast through the Starbucks stand was the same, if even more limited. The staff were friendly, but often overwhelmed. I understand the need to be “pet friendly”, but the many dogs, large and small, were often barking and howling in their rooms, and occasionally fighting in the common areas. The scent of dog was often present and we witnessed several pets relieving themselves indoors…with halfhearted efforts by owners to clean up afterward. Just wished there could have been a pet free floor.

We enjoyed the property. The on-site restaurant was wonderful and it was great to have a meal or get coffee or a drink while we were there.

Our room was very nice with easy access to parking. The coffee maker in the room was cheap and did not work well. Thankfully they had free coffee available in the store. The mini fridge was extemely small. The aim seemed to be to want you to eat in their restaurants. When we made our reservation, we were not told that there would be a $30/day “Destination Fee.” The good news is this could be used towards restaurant and store charges in hotel, but the bad news is it was deceptive not to make this clear before you paid for the hotel. This was Expedia’s fault per the hotel. Pool, beach access and entertainment amenities were good!

Fabulous hotel with aloof amenities. Pool, hot tub and the Atlantic ocean right at our door step. Restaurant and bar for meals as well.room was spacious and had a wonderful shower!

Great place to stay! Beautiful of water! Friendly staff! We’ll be coming back again!

n/a

Pretty nice place except for the waiter i had who did not seem to care

The room had no drawers. No housekeeping service. We had to request towels each day, and trash was never picked up. Advertised shuttle service anywhere on island, but would not answer phone when we needed to return. Elevator floors dirty.

Hotel was very clean., staff was friendly rooms where clean., only complaint is that., when balcony doors are open., can’t enjoy the sound of waves due to air conditioners noise..

Ocean front but ramp to beach was closed. Told it had been closed for repairs for 4 months. Why pay extra for beachfront if you can't access beach. Syairs were missing guardrail. Eating options limited