Overall Ratings & Reviews Renaissance Shenzhen Bay Hotel

The housekeeping staff was efficient, helpful and smart. Front desk staff with cheerful smiles and they were willing to help as well. However, the air-con in the room was terrible, the mode can be adjusted, but no change at all.

Good

Stay was good room was clean but toilet not well maintained for such a new hotel Location is great with train station just below. Often crowded

I liked the Parking, safe, quiet, breakfast, room service, Covid QR code checking, swimming pool, the property is very new and the bay view is so beautiful. I do not have anything about unlike.

早餐有三文魚班奶迪克蛋 很好吃 又有灣景房 很值得

Great

I appreciate the effort the Guest Service Manager made to upgrade my room and invite me to the executive lounge during this stay. However, there are areas for improvement. A colleague’s upgraded room had a strong smoke odor, forcing him to switch rooms. Unfortunately, the new room lacked basic toiletries, an oversight that shouldn’t happen. Housekeeping during my stay also fell short; my room’s trash wasn’t emptied, and cleaning seemed less thorough than before. My colleague remarked on this after joining me for a meeting. The executive lounge, while appreciated, had a limited food selection and less experienced staff compared to other Renaissance locations, such as Bangkok. Additionally, breakfast quality and staff professionalism could improve. For instance, a staff member misunderstood an American guest’s request for “black coffee,” leading to unnecessary confusion. I value the Renaissance brand and the convenient location of your hotel in Shenzhen. As a frequent guest, I hope these areas will be addressed before my next visit.

房間整潔而且裝修不錯， 但5星級酒店竟然比2-3星酒店隔音效果還要差… 整晚聽到樓上房步行聲， 亦聽到隔離房開水喉聲其他聲， 更嚴重的是竟然聽到隔離房開關窗簾的摩打聲… 5星級酒店發生呢d問題真係完全不能接受， 簡單難以置信

職員佈置很用心，很大，空間感很好，浴室景色優美，如果單向玻璃會更好，浴缸可以雙人浸浴，設備方便，電話致電服務員很快很好處理需求，二張雙人床偏細，沒有咖啡機，梳化既攬枕有一點污跡，不過沒有用所以無關係，泳池很好親子一流，健身房都很好用，還有打拳用品值得推薦很讚！

冷氣唔係好得！ 網上圖片與實際不符！

超愛，個高空浴室，房間空間超大～

The view from the room was really nice and the hotel food was really good too.