Overall Ratings & Reviews Palacio Provincial San Juan, Curio Collection by Hilton

The hotel was beautiful and our room was nice and clean when we arrived. Staff was great and attentive. I loved being in the center of old San Juan and how safe I felt. I highly recommend this location.

We booked two rooms for one week and really enjoyed our stay. The staff were friendly and helpful. The courtyard was a great place to sit and talk and read. The hotel is walking distance to many great restaurants. We enjoyed the rooftop pool and deck. The rooms were comfortable, but a bit dark. We enjoyed the silent movie clips that were projected onto the wall each night (see pic).

I arrive late but the room still wasn’t ready. That was my only complaint, but other than that, the staff were amazing.

Loved hotel. Very helpful front desk. Wait staff in restaurant was slow.

The staff were wonderful. Helpful and friendly.

Staff was friendly and very helpful.

The staff was absolutely incredible. The hotel was beautiful. I highly recommend.

Una joya en medio del Viejo San Juan! Antiguo y majestuoso. Ver el atardecer en el bar de la terraza imperdible! Volveria!

Fabulous location and unique property. Very attentive, helpful staff. Super delicious breakfast options. The only downside: there is no on-site parking. If you have a rental car…it’s a hassle to find a near-by garage for parking. Otherwise, highly recommended.

Amazing stay. Excellent room and amenities. Near to all Old San Juan attractions. Extremely friendly and courteous staff. Excellent pool and restaurants. Will return!!!! Thanks!!!

Everything was perfect during my stay. The staff is very kind and accommodating. The hotel is very beautiful and in a very safe area

Rooms are perfect for resting, I think the shower of the room was very relaxing. The Hotel have an excellent rooftop with a beautiful view of san juan Bay. Staff is kind and professional. Cute small restaurant in first floor, but I was tired and ordered Room Service, a Pizza. 10/10 Palacio Provincial

Amazing and exceptional as always.

Excepcional Btw I loooooove the shower. Excelent rooms I just wish the pool to open lil more time.

The check in processes could have been more thorough, I didn't really get introduced to the facilities at the hotel. Overall, it was a good place but not worth the price- plus at check out they charged me additional money than what Expedia charged me for booking which was very strange. I wouldn't go back just because of the lack of transparency from the beginning. Staff was pretty nice.

My wife and I had an amazing four-night stay at Palacio Provincial San Juan, Curio Collection by Hilton, and it was the perfect blend of luxury and history. The hotel, located in the heart of Old San Juan, combines stunning, Instagram-worthy architecture with modern, comfortable rooms that offer breathtaking views of the city. The service was exceptional, with friendly staff going out of their way to make our stay memorable, and the on-site dining and rooftop bar were highlights, serving delicious Puerto Rican cuisine and cocktails with incredible views. With a prime location close to all the must-see sights and amenities like a rooftop pool and spa, it’s the ideal spot to relax and explore San Juan in style. We can’t wait to come back!

We enjoyed our stay at this hotel. The bed was comfortable, air conditioning worked great and the location was perfect for exploring Old San Juan. We were within walking distance of many sights, restaurants, etc. The staff was very nice, though I do think they could be more proactive about telling the benefits of the $55/day resort fee (beach chairs/umbrella at Marriott Courtyard Isla Verde, 2 glasses prosecco daily, free rose from 5 to 530 each day), but they did provide the info when asked and were pleasant and kind overall. The main downside of this hotel is the noise. Presumably because its an older building, there seems to be no soundproofing. When other guests closed their doors or walked by talking it was extremely loud in our room. There was some street noise but most of the noise came from doors and activity within the building/courtyard itself. The other con of this hotel in my opinion is just the cost. It was a nice hotel but quite pricey during our stay, especially given the noise I mentioned, but you're paying for location and a small rooftop pool and both those things are great! I would consider staying here again if back in Old San Juan but might also consider other options just due to the lack of soundproofing. But if you can sleep with earplugs that's easily remedied!

Terrible stay. Rude staff. Room is loud and the only view is a huge trash bin right outside the window. Trash trucks woke us up at 6 am. Room was dusty and smelled like humidity.

Beautiful hotel. Great location.

Beautiful hotel in a lovely location in Viejo San Juan! Thoroughly enjoyed our stay in comfortable room with great facilities and staff !