Overall Ratings & Reviews Palacio Provincial San Juan, Curio Collection by Hilton

Fabulous location and unique property. Very attentive, helpful staff. Super delicious breakfast options. The only downside: there is no on-site parking. If you have a rental car…it’s a hassle to find a near-by garage for parking. Otherwise, highly recommended.

Amazing stay. Excellent room and amenities. Near to all Old San Juan attractions. Extremely friendly and courteous staff. Excellent pool and restaurants. Will return!!!! Thanks!!!

Everything was perfect during my stay. The staff is very kind and accommodating. The hotel is very beautiful and in a very safe area

Rooms are perfect for resting, I think the shower of the room was very relaxing. The Hotel have an excellent rooftop with a beautiful view of san juan Bay. Staff is kind and professional. Cute small restaurant in first floor, but I was tired and ordered Room Service, a Pizza. 10/10 Palacio Provincial

Amazing and exceptional as always.

Excepcional Btw I loooooove the shower. Excelent rooms I just wish the pool to open lil more time.

The check in processes could have been more thorough, I didn't really get introduced to the facilities at the hotel. Overall, it was a good place but not worth the price- plus at check out they charged me additional money than what Expedia charged me for booking which was very strange. I wouldn't go back just because of the lack of transparency from the beginning. Staff was pretty nice.

My wife and I had an amazing four-night stay at Palacio Provincial San Juan, Curio Collection by Hilton, and it was the perfect blend of luxury and history. The hotel, located in the heart of Old San Juan, combines stunning, Instagram-worthy architecture with modern, comfortable rooms that offer breathtaking views of the city. The service was exceptional, with friendly staff going out of their way to make our stay memorable, and the on-site dining and rooftop bar were highlights, serving delicious Puerto Rican cuisine and cocktails with incredible views. With a prime location close to all the must-see sights and amenities like a rooftop pool and spa, it’s the ideal spot to relax and explore San Juan in style. We can’t wait to come back!

We enjoyed our stay at this hotel. The bed was comfortable, air conditioning worked great and the location was perfect for exploring Old San Juan. We were within walking distance of many sights, restaurants, etc. The staff was very nice, though I do think they could be more proactive about telling the benefits of the $55/day resort fee (beach chairs/umbrella at Marriott Courtyard Isla Verde, 2 glasses prosecco daily, free rose from 5 to 530 each day), but they did provide the info when asked and were pleasant and kind overall. The main downside of this hotel is the noise. Presumably because its an older building, there seems to be no soundproofing. When other guests closed their doors or walked by talking it was extremely loud in our room. There was some street noise but most of the noise came from doors and activity within the building/courtyard itself. The other con of this hotel in my opinion is just the cost. It was a nice hotel but quite pricey during our stay, especially given the noise I mentioned, but you're paying for location and a small rooftop pool and both those things are great! I would consider staying here again if back in Old San Juan but might also consider other options just due to the lack of soundproofing. But if you can sleep with earplugs that's easily remedied!

Terrible stay. Rude staff. Room is loud and the only view is a huge trash bin right outside the window. Trash trucks woke us up at 6 am. Room was dusty and smelled like humidity.

Beautiful hotel. Great location.

Beautiful hotel in a lovely location in Viejo San Juan! Thoroughly enjoyed our stay in comfortable room with great facilities and staff !

This property has several strengths, these include: - Walkable to everything in Old San Juan - The hotel has a very nice courtyard and rooftop bar area - The staff was generally nice However, it is not a great property for a good night's sleep: - Mattress seemed old and slumped in the middle so if you are sleeping with 2 people or not in the middle, you are sleeping at an angle towards the middle of the bed. - The hotel uses the 'sandbag' pillows that look fluffy but immediately collapse into a solid and uncomfortable thin lump. - The floors are tile but it looks like they failed to put down a sound barrier between the subfloor and the tile so you can hear even a pin drop in the room above you, and heels or chairs/luggage/etc. moving sound very loud. This is amplified by the high ceilings on the first floor that make every movement in the room above you sound like a car crash. - The room is a simple rectangle and the bathroom an enclosed closet -like area, separated by a sliding door. Because of its location, the toilet is only 3ish feet from the head of the bed separated by only the sliding door. We asked after the first night if we could switch rooms but the front desk manager said the hotel was fully booked and they couldn't switch us. However, a quick check of seeing if I could make a reservation for that night online showed that they did have room. Would not book this place again.

Amazing service

For a luxury Hilton property I thought this hotel was below standards; the staff seemed inexperienced and not properly trained in customer service. You were not greeted by the staff when you entered or left the property nor were you asked if you were enjoying your stay or was there anything you needed, which I believe is a standard in hotel hospitality catering to tourists. iIf you asked a question of the front desk staff they were brusque in their responses; the properly is in a densely located part of Old San Juan so guests are going to have logistical questions. Also the rooms were not cleaned until the early evenings so if you arrived back to your room in the afternoon the rooms were not yet made up and your used wet towels and unmade remained from the morning.

This was the last stop in our family Puerto Rico trip having spent 4 days on the eastern coast and 3 days in Culebra. I felt the location was excellent for exploring Old San Juan. The main issue with the hotel was the lack of parking and unfortunately our stay coincided with the beginning of the San Sebastian festival which meant than any parking normally available was non existent!! Thankfully the manager was able to help us as we were at the point of cancelling our reservation and looking elsewhere after 2 hours of navigating the narrow streets of OSJ. The hotel, itself, was lovely! The rooms were spacious and beds were amazingly comfortable. The rooftop terrace was great but we only experienced it with our morning coffee. The location was perfect for exploring. If we were to return, I would definitely consider this hotel again as long as there were no big functions happening to limit the already limited parking.

A local tavern was located just across the street from the window in our room. The tavern was open very late- noisy, loud music. We asked to move to a different room as soon as we checked in, and told nothing else was available. The overall facility was lovely, but disappointing our room was street level across from noisy bar since we paid $400 USD!!

This our second time here. Everything is awesome with an emphasis on detail. Property is beautiful and staff go out of their way to help.

It is the best of the old world and new

Great location. Personable staff. Would come back again.