Overall Ratings & Reviews Hampton Inn and Suites Watertown Boston

Dosnt return my money

Big, clean rooms. Nice property, close to shops

This is an excellent hotel with a high security. It is safe and calm. Very nice location with a lot of restaurants around it. I booked a room with two queen size beds for a family of 5people. I highly recommend it. They serve a heavy breakfast included in the room fees. I liked their service and security: without your room key, elevators are not accessible. Their beds and pillows are supper comfortable!

Great location, wonderful breakfast. Staff was amazing.

Nice facilities, clean rooms.

Comfortable, good free breakfast

Very friendly and helpful staff!!

Room is clean and spacious. Bed mattress and sofa bed are comfortable and they promote good sleep. Location is excellent with good shopping and eateries in vicinity. Enjoyed our stay

Nice hotel

Parking garage very busy hard to find a space for $$ daily. Front desk was helpful but slow after a long journey. All common areas were well maintained and clean, coffee was good. Rooms were nice upon arrival but by day 2 bigger black ants semi covered the dresser and desk. They dispersed in a few days. Beds were comfortable. Clean towels and linens. Great daily housekeeping staff, 5 stars. Very thorough and pleasant everyone with a smile and hello. Breakfast was not good. Food tasted overdone or not done enough. Most was almost raw inside and had to toss. Staff not helpful or polite in this area. They did not want to be there, except the one guy who said juice or coffee closing the doors soon. He cleaned tables as travelers ate. The other guy with the glasses who seemed to be in charge of the food area was slamming boxes and food containers loudly. We could hear from the tables as he refilled items. Was not pleasant on weary travelers ears so early in the a.m. Balcony very nice and plants looked beautiful out there. Space could use a look over to adjust the cushions when people exit, they left it in disarray at times but still very pretty design. Overall a nice hotel, great concept but needs proper staffing to fulfill the experience esp during breakfast hours. Three stars due to breakfast only. Everyone else, thank you for a pleasant stay.

clean and quiet. sticklers on timing -- I was 4 minutes late to close of b'fast. (slow elevator) ....so no buffet, but he brought me a bowl of cheerios. so OK

Our stay here was really great! Very clean, friendly service and a nice breakfast!

Rude overnight staff, pleasant only when a manager is around. Feels like they're doing us a favor rather than providing a service we're paying for.

Enjoyed my stay!

Clean, modern hotel. Bed was comfortable. HVAC was good. Breakfast was great, with fresh scrambled eggs, fruit, waffles, coffee and more. The desk clerk ran into technical troubles while checking me in. Took about an hour to get my room key -- but the clerk had walked me up to my room and let me in. So a good save by her. It was expensive as can be expected since it was commencement weekend for several Boston schools. We found a nice restaurant nearby, Branch Line, with great food and great cocktails.

Had a very pleasant stay

Good spot

Would recommend this stay. Was very close to our venue (roadrunner) and super safe neighborhood.

I know this is not a luxury brand but this is an awesome new hotel — inviting and smart-in-the-details and cleverly-designed and comfortable. It was a very enjoyable stay.

We had good views up on the higher floors, except for overlooking the parking garage.