Overall Ratings & Reviews Holiday Inn Express & Suites PHOENIX DWTN - STATE CAPITOL by IHG, an IHG Hotel

Great stay very modern and clean room friendly staff and nice pool

My check in was a bit disappointing. Upon check in I asked the front desk agent if I could please get my 2 rooms as close as possible since I was traveling with teenagers. He immediately said “No” that he wouldn’t be able to do that for us. I thought that was strange, I understand if the hotel is at full occupancy (i myself work in the hospitality industry for 17 yrs) I did check in pretty early at 3pm. And parking lot was completely empty I’m sure a bit of an effort would have gone a long way. We ended up getting 1 room on the first floor and the other room in the second floor. Once we settle in our rooms we noticed most of the rooms on the first floor were empty since the maintenance man had multiple room doors open. Very disappointing and uncomfortable since I had to be checking on my teenagers on a different floor just to make sure they were ok and safe.

Great free self parking and excellent full breakfast available

This seemed like a brand new property, very modern and updated. The buffet breakfast was outstanding and offered a wide variety of options. Highly recommend. The room smelled fresh and clean.

The room was very clean and accommodated our every need. The pool was also excellent. Besides the transients everywhere in the surrounding area, we had a good time and were very close to our destination at Chase Field.

Great place to stay. Very close to everything downtown. Room was clean and quiet. Breakfast was impressive too.

I was very impressed with this property as most holiday inns are not that great but I would recommend it and I would stay there again.

This was our first time staying at a Holiday Inn and we loved it!

We had a good time. Overall a nice stay. It was hard to get into one of the beds because it was so close to the wall. I love the options at breakfast for dietary needs

The room was fine but didn’t smell like fresh air sent..BUT it was clean. I could smell the towels but like no fabric softener..

Great location for where we needed to go and to wake up to nice breakfast well worth

This was the dirtiest holiday Inn express I’ve ever stayed in. The floors and area behind the beds were so dirty. There were craft beads and crumbs, including whole corn nuts, on the floors from people who had previously stayed. The bathrooms had hairs on the floor and the baseboards were dirty. We had to wear slippers the entire time because the floors were gross. The fridge kept leaking onto the tile floor and carpet and my we almost slipped. Housekeeping forgot to give us new towels and take out our trash, which was pretty annoying. I ended up getting really sick during our stay so I just didn’t even have the energy to complain to the front desk. We can usually count on Holiday Inn Express and I was really disappointed by this let down.

Elisa is an AMAZING person. She helped me out with checking in AND wifi problems. She has a great attitude and really friendly!

Clean

Very clean friendly staff

This hotel was very clean, excellent food breakfast offered everything the staff was professional and very polite, pool and hot tub was perfect and property had security policy that allowed me to feel safe. Streets around property were dirty, criminal activity

New property. Amenities are clean and kept well. Staff were nice and accommodating.

Excelente lugar para quedarse, muy cerca del centro, buen desayuno, camas comodas, lindo baño, Gimnasio y Alberca!!!

Staff is very friendly and always veryhelpful, rooms are clean and beds are very comfortable. But my favorite has to be the breakfast !!!!

conveniently located