Overall Ratings & Reviews TownePlace Suites by Marriott Chicago Waukegan/Gurnee

Great for families who need more space than the regular hotel room.

Great stay and close to where I was. Very friendly staff and very clean.

We lii ok bed it and great customer service

Great

The room was excellent, however the shower head was broken and fixed up with tape, felt a bit off about that.

Staff was very helpful and kind. Returned a jacket to us that we had accidentally left behind. Would stay again.

Jesse at the front desk was super helpful and accommodating! Very professional staff overall. The room was clean, no issues at all. If I was in the area again I would stay there!

Good

the people that work there were really great and friendly!

The manager and all staff were amazing and very accommodating while we were here for my husbands graduation and his liberty.

Close to the music! Convenient and clean! My only complaint was no hot water.

Great front desk staff and nice room and amenities

This was a great place to stay for our daughter’s Navy boot camp graduation. Easy, short drive to Great Lakes base, shopping and places to eat everywhere, across the street from Sarge’s Meet and Greet, and quiet. We had very noisy upper neighbors and when I told the front desk about it, they went up there and it was quiet from then forward. Good, warm, plentiful continental breakfast every morning, and a nice accommodative staff. Definitely 5 stars and highly recommended!

I loved the kind staff

television keeps freezing / stop working and needed to change channels then back to original channel to get it restarted

My wife and I were attending a event at a local theater and needed a room for just one night. The TownPlace by Marriott Chicago Waukegan/Gurnee was perfect! Plenty of free parking in the well lit lot. Great front desk service during check in (Fran). Coffee, fruit and a few other items in the lobby area were available upon our arrival at 3 pm. The hotel is clean, modern and well laid out. The pool was very nice and the whole area was extremely clean. The room was larger than the usual hotel room with a full refrigerator, stove top, kitchen utensils and other such related items. The bathroom and shower area was a clean and neat as the room. The included breakfast was a real treat and very well done for the type of quick hotel breakfast. The hot food was very welcomed. Excellent stay! Will attempt to stay at a TownePlace Suite whenever possible!

We stayed for our son's boot camp graduation and this place was convenient and clean. They really understood the needs of the visiting military families with gift and information packets.

Staff was very helpful

The staff was extremely nice and helpful as well as our room being clean. Would definitely be staying here again when we are in the area visiting.

Staff was courteous and professional. Room was very clean. Pleasant staff