Great place, reception management presents great customer experience

NOT WORTH THE PRICE. AC DIDN’T WORK IN THE ENTIRE BUILDING. THE ROOMS HOT. STAFF TRIED.

Clean room

The room was very nice with a great view. We were in 401. I tried to use the shower, but before the water heated up half the bathroom floor was covered with water. Neither floor drain seemed to work. The large tub was nice. The staff was very friendly.

This is a really nice hotel, very clean and modern, my room was smaller than some but very nicely appointed and cozy with a big king bed, patio, and quiet A/C (the kind that are built in to the ceiling, not the loud kind that sit at the windows) that worked. Good quality TV. Staff very nice. Excellent breakfast, pleasant pub. I'd definitely stay there again.

Received many different instructions related to late check-out, which was confusing and frustrating. Make sure to clarify what you need and ask for a price, and have them make notes to your account to avoid wasting a lot of time being transferred to multiple people.

Room was clean and staff was very polite and helpfull

All great. Their policy for cashing dollars for shillings is inconsistant.

Yes breakfast was fine.

Great experience from check-in to check-out. Would definitely recommend!

The staff could not have been more helpful and the breakfast was full of every tropical fruit you can imagine.

Amazing food, staff, and accommodations.

I love this hotel and have stayed here several times. My only complaint is that prices seem to have risen and a standard room is small. They advertise complimentary upgrades for gold members but I have never received this.

Well equipped Gym and sauna

Good

The staff and food was amazing! I'd definitely go back.

Great staff. Was warmly welcomed. Room was very comfortable. Only issue was a lack of the hotel to respond to my request for an airport ride. I had sent a couple of messages but no responses. In the end, I had to plan my own transport from the airport. Other than that, i highly recommend this hotel.

The location was questionable. You have to take a taxi, or car to get to any other dining options.

Excellent comfort, room, and a very friendly service staff.

The facilities are good. Staffs are very efficient. Good security. Very good breakfast service.