I enjoy staying here each time. Would recommend.

Misleading advertising about their executive rooms, promising amenities including bathtub and bidet which no rooms in this category have in the hotel. Unfriendly management. Air conditioning does not work properly. Construction ongoing. No aircon in gym. Swimming lessons in pool so not possible to swim.

Had no use of the internet as l was out most of the day. The buffet breakfast is excellent. Lots of food choices

The Aircon was not working when asked to change rooms told all the rooms available have no Aircon working they brought a portable Aircon in the room and it was like an sleeping inside a truck with the noise it made. I had a guest visit me and the receptionist said only 30 Minutes will be allowed or we will charge extra $40 for the guest if the guest stays even 1 minute more I requested 15 mins extra but was rudely denied saying you have signed a checkin form and you should have read the policies The bathroom sink when you open the tap floods up on the top and drainage was blocked No good food menu For the price you pay and the service provided was a total ripoff

Great place, reception management presents great customer experience

NOT WORTH THE PRICE. AC DIDN’T WORK IN THE ENTIRE BUILDING. THE ROOMS HOT. STAFF TRIED.

Clean room

The room was very nice with a great view. We were in 401. I tried to use the shower, but before the water heated up half the bathroom floor was covered with water. Neither floor drain seemed to work. The large tub was nice. The staff was very friendly.

This is a really nice hotel, very clean and modern, my room was smaller than some but very nicely appointed and cozy with a big king bed, patio, and quiet A/C (the kind that are built in to the ceiling, not the loud kind that sit at the windows) that worked. Good quality TV. Staff very nice. Excellent breakfast, pleasant pub. I'd definitely stay there again.

Received many different instructions related to late check-out, which was confusing and frustrating. Make sure to clarify what you need and ask for a price, and have them make notes to your account to avoid wasting a lot of time being transferred to multiple people.

Room was clean and staff was very polite and helpfull

All great. Their policy for cashing dollars for shillings is inconsistant.

Yes breakfast was fine.

Great experience from check-in to check-out. Would definitely recommend!

The staff could not have been more helpful and the breakfast was full of every tropical fruit you can imagine.

Amazing food, staff, and accommodations.

I love this hotel and have stayed here several times. My only complaint is that prices seem to have risen and a standard room is small. They advertise complimentary upgrades for gold members but I have never received this.

Well equipped Gym and sauna

Good

The staff and food was amazing! I'd definitely go back.