Overall Ratings & Reviews Henrietta House, a member of Radisson Individuals

Breakfast was really delicious - our vegetarian option. The staff at breakfast were really kind and looked after is so well. There were a few men dressed in suits whispering to the staff and walking about on phones that made breakfast feel like we were sitting with mafia and made the silent atmosphere quite uncomfortable. Comfort room is really tiny and one luggage rack meant most of our stuff was on the floor. Bathroom is designed badly, soap dispenser too far from sink and drips over toilet. Shower soaks the bathroom. Chandelier in bedroom is so camp but needs a dust! Hotel has a good location.

The room was very small and dingy along with the shower and toilet. The bed although chose double wasn't big enough for 2 to sleep comfortably. overall the location was great and easily reachable to the nearest attractions. Would def recommend the walking tour. I was only there for one night so the whole experience was pleasant except my comment above.

Everything was lovely but I only booked it because it said it had parking. As it turns out parking was extremely limited so we missed out

Lovely room, friendly helpful staff. Delicious breakfast

Over priced and over rated. The staff was very friendly and polite. However, when you spend £180 per night, you expect a bigger room not a box room, a better breakfast not a micro portion.

Small but well priced and located. Syaff freindly and helpful.

Dirty bathrooms with mould on the grouting, sink and on the dispensers. Leaking shower, and hair from two previous guests left on the wall. Tired, poorly maintained fixtures with active damp in two places. Soundproofing non existent Only pros are the location and easy parking.

Lovely hotel. The staff were so friendly and helpful, the reception smelt great, delicious breakfast and fantastically located. Five stars from me!

Disappointing, staff are robotic, bed was uncomfortable, bathroom was the smallest ive ever encountered, no complimentary water in the room. Breakfast was fully booked until 10am. I normally wouldnt moan but I paid just over £400 for one night so was expecting a bit more from this hotel.

Bath is very small so staying a bit further from center is fine. Everything was excellent.

Confusing parking situation with the hotel having just a very small car park which is hard to find. It was also full so had to park about a 8 minute walk away. Original room was really nice, well appointed but the heating didn’t work and it was freezing. I was quickly and efficiently moved to another room, smaller than the first but equally comfortable. The view was poor, you are just about eye level with the street and people and cars go past at all hours which can be a little noisy but didn’t impact me too much. Great location and decent value for money.

When we arrived, lack of parking is an issue we checked into room 103, the heating did not work and oil heaters was provided in our bedroom which took a day to warm up. Was given option to change rooms but same problem there also. Positive side breakfast was very good.

On arrival I was irritated to be told that parking was not available on that day and directed to a public car park. When we checked in there was a computer glitch and we were offered a complimentary glass of prosecco. We had a superior boutique room which we really loved. It was spacious, beautifully decorated and had both a bath and shower. Breakfast was good, lots of choice. I felt that the hotel put a lot of emphasis on customer service as was shown during the check in process and the breakfast member of staff was very pleasant.

Lovely boutique style hotel, super efficient check-in, exceptionally clean rooms, good quality breakfast. Only criticism was the single room I reserved was incredibly very small with no windows - for the price I paid it was acceptable. Also 5 mins walk to the centre of Bath which was a bonus. On street parking (changeable) outside hotel. .

The price I paid for the room I stayed in was exceptional value for money, spacious and comfortable as well as looking lovely. The staff were very friendly and courteous, taking the time to provide me with directions and making available a preferred table in the dining room. Would stay here again and recommend to any visitors of Bath that don’t mind a brief walk into the city centre, though taxis and other forms of transport are easily accessible.

Room are very small Bed not comfortable I got back aches in the morning, no carpark have to park in the city carpark overnight is £15

Beautiful hotel with great staff

Georgian house which has been converted in a stylish fashion. All good. Good location for the town and all that is interesting about Bath.

Disappointing. I had a very cold smelly top room. A combination of mould, caulking and new paint. So bad it brought on wheezing. There were no meals available in the restaurant at 6pm and then breakfast was a dry muffin topped with the smallest slice of salmon and poached egg. On a huge plate. You can hear through the walls. The place looks like it's been quickly thrown together. The photos don't correlate with reality. Dark dingy and no atmosphere. Certainly not value for money. When I spoke to the staff about this, I was met with a very defensive attitude.

Shower would not allow any cold water to flow